Avaya 7 manual Then

Chapter 9: Screen pops

5. Select the appropriate call condition from the following table:

If...	Then...
This screen pop should be run for	Select one of the following options to
incoming calls	indicate when it should start:
	●	Ringing - The screen pop starts
		when Avaya IP Agent receives an
		incoming call.
	●	Answered - The screen pop starts
		when an incoming call has been
		answered through the Avaya IP
		Agent interface or by picking up the
		handset in the Telecommuter
		configuration.
	●	Missed - The screen pop starts
		when the call appearance from an
		incoming call disappears after not
		being answered. This can be
		caused by the caller hanging up or if
		the call was routed to a voice mail
		system after a specific number of
		rings.
	●	Released - The screen pop start
		when the Release button is pressed
		on a Call Information Panel (CIP) or
		when the agent hangs up the
		telephone in the Telecommuter
		configuration.
This screen pop should be run for	Select one of the following options to
outgoing calls	indicate when it should start:
	●	Connected - The screen pop starts
		when the party being called answers
		the telephone.
	●	Released - The screen pop starts
		when the Release button is pressed
		on a CIP or when the agent hangs
		up the telephone in the
		Telecommuter configuration.

6.If you want the screen pop to start when an incoming calls appears on a specific VDN:

a.Place a check mark in the Pop the screen only when the VDN is check box.

b.In the associated field, enter the VDN name (up to 15 characters) that will cause this screen pop to run.

102 Avaya IP Agent Installation and User Guide for Citrix June 2007