Avaya 7 manual AutoAnswer interface, Mini interface, Titlebar interface

Using alternate user interfaces

Note:

The procedures in this document are written for the default main window. You will not be able to exactly follow these procedures when you are using an alternate user interface. However, the Program Menu button on the right side of the interface allows you to access the most commonly used features in Avaya IP Agent. Also, the shortcut key combinations for Avaya IP Agent do not function while you use an alternate user interface.

AutoAnswer interface

This interface uses the least amount of space, and is intended for agents using the Auto-Inand Auto-answerfeatures. Call-handling buttons, such as Transfer, Hold, and Release are present. Buttons for agent work modes and Avaya IP Agent features are not available in this interface.

Mini interface

This interface is slightly wider than the AutoAnswer interface and is intended for the contact center agent who determines the necessary work mode, such as AUX (Auxiliary Work) and ACW (After-Call Work). In addition to the call-handling buttons, this interface also contains buttons for any agent work modes assigned to this extension.

Titlebar interface

When an agent is on a call, this interface is the largest of the alternate interfaces. It includes call-handling buttons, agent work modes buttons, and buttons used to access other Avaya IP Agent features, such as the Phone Directory and Call History window.

Selecting an alternate interface

This section provides the steps for selecting one of the three alternate user interfaces available with Avaya IP Agent.

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