Avaya 7 manual For auto-answer in the Program Options, Automatic login option in the Program

Login

Problem	What to do
The agent does not seem to be logged in	Verify the following configuration items:
because all of the icons are still disabled.	● On the Avaya communication server,
	verify that the station has the following
	work mode features assigned to
	buttons. If these buttons are not
	assigned to the station, Avaya IP Agent
	cannot enable the work modes on
	Agent toolbar:
	- Auto-in or Manual-in
	- After Call Work (ACW) (optional)
	- Auxiliary Work (AUX).
	● On the Avaya communication server,
	verify that the first AUX work mode
	button assigned to the station has a
	blank reason code or a reason code of
	0.
The agent logs in but is immediately logged	If the station or agent is administered as
out.	auto-answeron the Avaya communication
	server, you must activate Enable support
	for auto-answer in the Program Options
	for Avaya IP Agent. After changing this
	setting in Avaya IP Agent, you must restart
	Avaya IP Agent for the change to take
	effect.
Agents are logged off repeatedly from EAS	● Ensure that the network is not having
or the Avaya communication server.	stability problems or failures in service.
	● On the Avaya communication server,
	ensure that the Auto-Infield for the
	agent is set to station and not aux.
	Also, ensure that the Enable
	automatic login option in the Program
	Options dialog for Avaya IP Agent is
	activated.

Avaya IP Agent Installation and User Guide for Citrix June 2007 149