Avaya 7 manual ACD Agent panel

Chapter 10: Dialog Reference

ACD Agent panel

The ACD Agent panel contains the following items:

●Configure program for EAS agent support - When this check box is enabled, Avaya IP Agent supports the Expert Agent Selection (EAS) feature for Avaya communication servers. Otherwise, Avaya IP Agent supports a non-EAS environment. EAS environments use skills and non-EAS environments use splits.

●Prompt for agent ID and password during agent login - When this check box is enabled, Avaya IP Agent displays a dialog box when an agent requests a login to the Avaya communication server. The dialog box prompts the agent for agent ID and password.

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Save agent password during agent login - When this check box is enabled, Avaya IP Agent saves the password of an agent after a successful login.

Automatically log into the ACD - When this check box is enabled, Avaya IP Agent attempts to automatically log the agent in to the Avaya communication server after successful extension registration.

124 Avaya IP Agent Installation and User Guide for Citrix June 2007