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| Making and receiving calls | |
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Problem | What to do |
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Picking up the handset does not | ● | Ensure that the Service Link |
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automatically answer the incoming call |
| Mode: for the station is set to |
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displayed in the Avaya IP Agent window. |
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| ● | Ensure that the Enable support for |
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| option is found in the Program |
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| Options in Avaya IP Agent. If this |
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| option is enabled, disable it and then |
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| reboot your personal computer. |
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| ● | The |
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| configured in Avaya IP Agent and for |
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| the station definition on the Avaya |
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| communication server. |
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The Avaya IP Agent main window does not | ● | The processor of the personal |
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display that a call is incoming until the |
| computer is being used too heavily. To |
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second or third ring. |
| resolve this problem, close one or more |
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The main window is very slow in displaying |
| applications to decrease the load on |
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| the processor. |
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the Call Information Panel for an incoming |
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call. | ● | A virus scanning program is monitoring |
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| and validating the activity of the |
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| executable files for Avaya IP Agent and |
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| any log files. To resolve this problem, |
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| configure the virus scanning |
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| application to not scan the directory |
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| where Avaya IP Agent was installed. |
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| By default, this location is as follows: |
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| C:\Program Files\Avaya\ |
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| Avaya IP Agent |
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| Alternatively, you can configure your |
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| virus scan program to scan instances |
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| only where program files are written to |
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| instead of all file types. This will |
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| decrease the necessity of your virus |
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| program to scan the log files that are |
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| modified in Avaya IP Agent when a call |
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| is received. |
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| ● Ensure that there is enough network |
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| bandwidth for Avaya IP Agent to |
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| receive the data channel information in |
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| a timely manner. |
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Avaya IP Agent Installation and User Guide for Citrix | June 2007 151 |