Avaya 7 manual as-needed, C\Program Files\Avaya, Avaya IP Agent, Making and receiving calls

		Making and receiving calls
Problem	What to do
Picking up the handset does not	●	Ensure that the Service Link
automatically answer the incoming call		Mode: for the station is set to
displayed in the Avaya IP Agent window.		as-needed.
	●	Ensure that the Enable support for
		auto-answeroption is disabled. This
		option is found in the Program
		Options in Avaya IP Agent. If this
		option is enabled, disable it and then
		reboot your personal computer.
	●	The auto-answer feature must be
		configured in Avaya IP Agent and for
		the station definition on the Avaya
		communication server.
The Avaya IP Agent main window does not	●	The processor of the personal
display that a call is incoming until the		computer is being used too heavily. To
second or third ring.		resolve this problem, close one or more
The main window is very slow in displaying		applications to decrease the load on
		the processor.
the Call Information Panel for an incoming
call.	●	A virus scanning program is monitoring
		and validating the activity of the
		executable files for Avaya IP Agent and
		any log files. To resolve this problem,
		configure the virus scanning
		application to not scan the directory
		where Avaya IP Agent was installed.
		By default, this location is as follows:
		C:\Program Files\Avaya\
		Avaya IP Agent
		Alternatively, you can configure your
		virus scan program to scan instances
		only where program files are written to
		instead of all file types. This will
		decrease the necessity of your virus
		program to scan the log files that are
		modified in Avaya IP Agent when a call
		is received.
	● Ensure that there is enough network
		bandwidth for Avaya IP Agent to
		receive the data channel information in
		a timely manner.

Avaya IP Agent Installation and User Guide for Citrix June 2007 151