Avaya 7 manual Alternative solution possibilities

Appendix C: Troubleshooting

Problem	What to do
The folders in the Phone Features window	This problem occurs when multiple
are not in the appropriate language.	languages are installed for Avaya IP Agent.
	When first opened, the Phone Features
	window displays the names of the folders in
	the language version of Avaya IP Agent
	that is currently running. However, if you
	change to a different language version, the
	folders in this window retain the language
	used when the window was first opened. To
	reset the folders to the current language,
	select File > Rebuild All from the menu
	bar on the Phone Features window. This
	action will reset all folders and features.
	Any customization you may have made to
	feature names will be lost.
How to remove the call timer	The call timer can be removed from Call
	Information Panels by editing the following
	entry in the Registry:
	[HKEY_CURRENT_USER\SOFTWARE\Avaya\
	Avaya IP Agent\Config\Settings]
	"HideCallTimer"=dword:00000001
Fatal errors are occurring when the Call	This could be a sign that the Avaya IP
History window is opened.	Agent database is corrupt. To resolve this
	problem, uninstall and reinstall Avaya IP
	Agent. Any data stored in the database
	previous to this action is lost.

Alternative solution possibilities

If the information in this section did not solve your problem, it is possible that areas other than Avaya IP Agent are at fault. You can investigate the following areas for solutions:

●Firewall configurations

●Network configurations and available bandwidth

●Speed and available resources of the personal computer being used with Avaya IP Agent

●Problems with the Central Office (your telephone service provider)

●Network failures (WAN/LAN)

●Problems occurring in the other party’s telephone system

●Avaya communication server configuration problems

154 Avaya IP Agent Installation and User Guide for Citrix June 2007