Avaya 7 manual Login, Problem, What to do, support for auto-answer option

Appendix C: Troubleshooting

Login

This section lists those problems associated with registering with the Avaya communication server and logging in as an agent.

Problem	What to do
Cannot register with the Avaya	Check for a valid configuration:
communication server.	● Avaya IP Agent has limited support for
	firewalls and Virtual Private Networks
	(VPN). See Advanced tab on page 138
	for more information on configuring
	Avaya IP Agent for use with VPNs.
	● An Avaya communication server earlier
	than DEFINITY R10 cannot be used for
	Avaya IP Agent. MultiVantage and
	Communication Manager servers are
	fully supported.
	● Ensure that the network connection
	from the personal computer is
	operating normally.
	● Ensure that the integrated firewall
	feature of Windows XP is disabled. If
	this feature is enabled, iClarity IP Audio
	cannot function properly.
Agents cannot log in to EAS.	Ensure that the following administration
	items have been addressed:
	● Feature Access Codes are
	administered.
	● If the Avaya communication server has
	the station set for Auto-answer, ensure
	that Avaya IP Agent has the Enable
	support for auto-answer option
	enabled in the Program Options
	window.
	● Ensure that the station is configured for
	an AUX button. Without this button,
	agents cannot log in correctly if the
	Avaya communication server is
	configured so that agents must enter
	AUX work mode when logging in to
	EAS.
You changed your login extension but the	Restart your personal computer and
Avaya communication server does not	attempt the login procedure again.
recognize your login.

148 Avaya IP Agent Installation and User Guide for Citrix June 2007