
Appendix C: Troubleshooting
This section contains information used for troubleshooting problems with Avaya IP Agent. It is divided into the following topic areas so that it is easy for you to locate the information that you need:
●Diagnostic log files on page 147
●Login on page 148
●Making and receiving calls on page 150
●Other on page 152
●Alternative solution possibilities on page 154
Diagnostic log files
In the event an unhandled exception occurs in IP Agent, two log files will be generated in the <application data>\Log Files folder. If IP Agent is installed into the default directory, the log files will be found in:
C:\Documents and Settings\<user>\Application Data\Avaya\Avaya IP Agent\Log Files
The following table describes the generated log files:
Filename | Contents |
|
|
The captured binary | |
| unhandled exception occurs in ipagent.exe. |
|
|
Ascii text file which includes summary information | |
| regarding the unhandled exception and a version listing |
| of the modules loaded at application runtime. |
|
|
1.The
Avaya IP Agent Installation and User Guide for Citrix | June 2007 147 |