Avaya 7 manual Validating Feature Access Codes, Documentation, Before you begin

Validating Feature Access Codes

Documentation

For installation procedures and configuration information for the C-LAN and IP Media Processor circuit packs, see Administration for Network Connectivity for your Communication Manager, MultiVantage, or DEFINITY system.

Validating Feature Access Codes

This section provides the procedure for administering the Feature Access Codes (FACs) on an Avaya communication server. Feature Access Codes are used by Avaya IP Agent to give agents the ability to perform the following actions:

●Change the current work mode

●Log in

●Log out

●Adjust the method with which an agent receives the next call (Auto-In, Manual-In)

●Request supervisor assistance

Before you begin

Feature Access Codes cannot be entered unless the fac capability is assigned in the dial plan.

To change settings on the Avaya communication server, you must have a user ID with the proper administrative permissions.

! Important:

Screens presented in this section might differ in appearance from those of your Avaya communication server. All options on the specified forms mentioned in this procedure are available, but might not be on the page noted.

Steps for validating Feature Access Codes

To validate Feature Access Codes:

1. Log in to the Station Administration Terminal (SAT) on the Avaya communication server.

Avaya IP Agent Installation and User Guide for Citrix June 2007 21