Chapter 4: Avaya IP Agent enhanced configuration options
This section provides information and procedures for configuring advanced features in a contact center that uses Avaya IP Agent.
This section contains the following topics:
●Configuring the Emergency Call Handling Service on page 37
●Configuring Alternate Gatekeeper on Avaya communication servers on page 40
●Configuring server load balancing across gatekeepers on page 40
Configuring the Emergency Call Handling Service
The Emergency Call Handling Service (E911) allows IP Endpoints to use numbers that connect to emergency services, such as 911 in the United States. When used, this feature reaches only the emergency service in the Public Safety Answering Point area where the Avaya communication server is located.
!WARNING:
Because IP Endpoints do not dial to and connect with local emergency services when dialing from remote locations, agents or extensions in remote locations should not use this feature for emergencies.
Avaya Inc. is not responsible or liable for any damages resulting from misplaced emergency calls made from an Avaya endpoint. Your use of this product indicates that you have read this advisory and agree to use an alternative telephone to dial all emergency calls from remote locations.
This section contains the following topics:
●Administering the Avaya communication server for Emergency Call Handling on page 38
●Administering Avaya IP Agent for Emergency Call Handling on page 38
Avaya IP Agent Installation and User Guide for Citrix | June 2007 37 |
