Internet Protocol address (IP address)
Internet Protocol | A unique, |
address (IP address) | network and is used in the transmission and delivery of data packets. An IP |
| address is represented in four, |
| example, 128.10.10.1. From left to right, each byte represents greater detail |
| about the logical location within the network. |
IP Address | See Internet Protocol address (IP address). |
IP Endpoint | A telephone extension that uses IP for data signaling, voice communication, or |
| both. Extensions that use the Telecommuter configuration are considered IP |
| Endpoints. |
IP Telephone | A telephone set that uses an Ethernet connection to relay voice |
| communication. This is also the name for the configuration by which control of |
| the telephone is shared by Avaya IP Agent. |
LAN | See Local Area Network (LAN). |
LDAP | See Lightweight Directory Access Protocol (LDAP). |
Lightweight | A network protocol used over TCP/IP networks for querying and retrieving |
Directory Access | information from a hierarchical directory. |
Protocol (LDAP) |
|
Local Area Network | A private, interactive communication network through which computers can |
(LAN) | communicate over short distances at high data transfer rates. |
Log | A record of activity. |
Login | The process of identifying a user with a computer, device, or server so that the |
| user can use resources or features. In regards to Avaya IP Agent, an agent |
| must log in to the Avaya communication server to receive ACD calls. |
Login ID | A number and that allows an EAS agent to log in to the Avaya communication |
| server. Skills and other information are assigned to the login ID of the agent. |
Logout | The act of a user that notifies a computer, device, or server that no further tasks |
| will be performed by this user at this time and that no resources should be |
| allocated for this specific user. |
| An ACD work mode. In the |
| ACW mode when the agent disconnects from an ACD call. To become available |
| to receive another ACD call, the agent must manually select the |
| |
Media Encryption | Communications between Avaya iClarity IP Audio and the Avaya |
| communication server are encoded so that the information cannot be |
| deciphered by unauthorized recipients. |
MultiVantage | A line of |
| MultiVantage systems succeed and surpass DEFINITY systems. |
Network | A group of devices that are connected in such a way that data or |
| communications can be transmitted and received between the devices. |
| The voice path to your telephone is active. |
160 Avaya IP Agent Installation and User Guide for Citrix | June 2007 |