Avaya 7 manual call, such as caller name, call duration, status icon, and control buttons, such as

	DDE
Basic Conference	A mode of joining multiple parties to the same call. Up to five parties can be
	added, for a total of six on a call. The agent selects Conference, dials the
	number through the keyboard, talks to the party, and selects Conference again.
	See also Enhanced Conference.
Basic Transfer	A transfer mode that sends the current call to another telephone number or
	extension. The agent remains on the line until the call is answered and can
	announce the call. See also Enhanced Transfer and Unsupervised Transfer.
Call appearance	A call connected to an extension. Most telephone types can support multiple
	call appearances simultaneously. Each call appearance is represented with a
	Call Information Panel in the main window.
Call Information	A single panel (40-character display) that displays information about a single
Panel (CIP)	call, such as caller name, call duration, status icon, and control buttons, such as
	Answer/Release and Reconnect.
Call Prompting	An Avaya communication server feature that routes incoming calls based on
	information entered by the calling party, such as an account number. The caller
	is prompted to select options from those listed in an announcement. See
	Prompted digits for related information.
Call Work Code	A numeric sequence, up to 16 digits, entered by an agent that identifies the type
	of call received by the agent. These codes are user-defined and administered
	on the Avaya communication server.
CIP	See Call Information Panel (CIP).
Circuit pack	Expansion modules that can be used to expand a DEFINITY, MultiVantage, or
	Communication Manager server. For Avaya IP Agent, the required circuit packs
	are related to IP communications.
Comma-separated	Fields and records in a text file that are delimited by commas. This is a simple
values	form of a database.
Communication	The software used in Avaya communication servers. Communication Manager
Manager	systems succeed and surpass DEFINITY and MultiVantage systems.
Communication	A general term for Avaya DEFINITY, MultiVantage, and Communication
server	Manager systems.
Conference	See Basic Conference or Enhanced Conference.
Connected	A trunk state in which a caller and an agent are able to converse on an ACD
	call.
Contact center	A location where communications are received and placed. These
	communications can be telephone calls, e-mail, Web-based instant messaging,
	and others.
DDE	See Dynamic Data Exchange (DDE).

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