Avaya IP Agent option dialogs | Avaya 7 specification

Chapter 10: Dialog Reference

Avaya IP Agent

System Tray icon

dialing item

Call handling with the System Tray icon

The Avaya IP Agent System Tray icon can also be used to access common telephone functionality, such as placing a call on Hold.

To use the capability, you must be on a call when you right-click the System Tray icon.

Avaya IP Agent option dialogs

Use the Program Options dialog box to configure the many feature areas of Avaya IP Agent. Select Tools > Program Options... to display this dialog box.

This section contains descriptions for the following panels of the Program Options dialog box:

●General Settings panel on page 123

●ACD Agent panel on page 124

122 Avaya IP Agent Installation and User Guide for Citrix

June 2007

Image 122

Avaya 7 manual Avaya IP Agent option dialogs, Call handling with the System Tray icon

Contents

Release Installation and User Guide for Citrix Avaya IP Agent Compas Contents Contents Contents Contents Contents Contents Purpose Reasons for reissuePreface Audience Related documents Introduction What is Avaya IP Agent for Citrix?Avaya IP Agent features for Citrix Available configuration and supported communication servers Usability features Compatible telephone types for Avaya IP Agent Telecommuter configurationWhat you need to know about the Telecommuter configuration Telephone model Communication Additional features Platform Supported telephone types Network compatibility Recommended telephone types Network compatibility Page Configuring the Avaya communication server Required Avaya communication server circuit packs LAN circuit pack IP Media Processor Documentation Validating Feature Access CodesSteps for validating Feature Access Codes Before you begin Telecommuter configurations Before you begin Steps for ensuring Telecommuter station settingsEnsuring compatibility Configuring station settings Steps for configuring Telecommuter station settings Set the Multimedia Mode field to enhanced Telecommuter configurations Configuring the Avaya communication server Prerequisites Installing Avaya IP AgentSoftware download package contents Processor Avaya communication serverServer hardware Hard disk space Peripherals Server softwareNetworking Server operating system Memory Installing Avaya IP Agent Installing Avaya IP Agent Introduction Reinstalling Avaya IP AgentUninstalling Avaya IP Agent Steps for uninstalling Avaya IP Agent Page Avaya IP Agent enhanced configuration options Configuring the Emergency Call Handling Service Administering Avaya IP Agent for Emergency Call Handling Steps Select the Emergency tab Load Balancing configuration Configuring server load balancing across gatekeepersAlternate Gatekeeper configuration Tip Load Balancing documentation Page Steps for starting Avaya IP Agent Starting and Stopping Avaya IP AgentStarting Avaya IP Agent Select Programs Avaya Select Avaya IP Agent language Select the Log into Avaya call server option Initializing IP Endpoint configurationsSteps Initializing IP Endpoint configurations Starting and Stopping Avaya IP Agent Registering with the Avaya communication server Setting default registration information Steps for registering with an Avaya communication server Logging in as an agent EAS Steps for logging in EAS Select Tools Program Options Logging in as an agent non-EASSteps for logging in non-EAS Logging out of Avaya IP Agent Using alternate user interfaces Exiting Avaya IP Agent Titlebar interface AutoAnswer interfaceMini interface Selecting an alternate interface Removing alternate user interfaces Accessing featuresReturning to the main interface AutoAnswer Mini Interface Titlebar Renaming alternate user interfaces Page Using VuStats Configuration Using VuStats Adjusting intervals for monitoring VuStats Start the VuStats Monitor Definitions of agent work modes Selecting an agent work modeAvaya IP Agent basic operations Auto-In and Manual-In AUX Auxiliary Work Changing work modesACW After-Call Work Handling incoming calls Answering a call Steps for answering Telecommuter Auto-Answer calls Configuration settings for Telecommuter Auto-AnswerTelecommuter Auto-Answer Reconnecting to a call on hold Using Manual HoldUsing Auto Hold Holding a call Releasing a call Steps for releasing a call Basic call transfer Dropping a callTransferring a call Unsupervised call transfer Steps for a Basic Transfer Steps for an Enhanced Transfer Enhanced call transferSteps for an Unsupervised Transfer Conferencing calls Then Steps for using Basic Conference Basic Conference Example Steps for using Enhanced Conference Enhanced Conference Then Handling outgoing calls Recent Calls list Using the Phone Directory Steps for using the Recent Calls list Edit Menu barFile Action ToolbarView More information Administering and using Speed DialPhone Directory window usage Steps for assigning a Speed Dial number Using a Speed Dial number Abbreviated Dial button Abbreviated Dial Autodial 51008 Steps for using Abbreviated DialSelect Tools Phone Features Page Steps for defining a Public Directory service Using a Public Directory with Avaya IP AgentDefining a Public Directory service Using a Public Directory with Avaya IP Agent Searching a Public Directory Steps for searching a Public Directory Using a Public Directory with Avaya IP Agent Select Add to Directory Select Send EmailSelect Properties Agent Phone Directory Selecting the fields to display and the order Steps for displaying Public Directory fields Identifying multiple telephone number fields Steps for identifying telephone number fields Deleting a Public Directory service Steps for deleting a Public Directory service From the Directory Menu, select Remove Page Screen pops Before you begin Creating a Windows application screen pop Steps for creating an application screen pop Creating a Windows application screen pop Then Creating a Windows application screen pop Screen pops Select the Dynamic Data Exchange DDE option button Creating a DDE screen popSteps for creating a DDE screen pop Then Creating a DDE screen pop Screen pops Setting the active screen pop Steps for setting an active screen pop Modifying a screen pop Steps for modifying a screen pop Deleting a screen pop Steps for deleting a screen popPage Menu bar Dialog ReferenceMain window and menus File menu Edit menu Call menu View menu Agent menu Tools menu Audio menu Toolbar locations ToolbarsHelp menu Dial Pad window Phone Directory window Phone buttons toolbarDial Number toolbar Agent toolbar Phone features toolbarFeature button toolbar Call History window Call Information Panel Information panelsHeadset toolbar Phone Display Panel System Tray iconAgent Information Panel Placing calls through the System Tray icon Avaya IP Agent option dialogs Call handling with the System Tray icon General Settings panel ACD Agent panel Call Handling panel Call History panel Call Information Display panel User Interface Options panel External Number Format panel Event Logging panel Voice Message Number panel Feature Access panel Login Settings dialog box Login tab Call Server tab Audio tab Emergency tab Audio Port Range Administration Advanced tab Login Settings dialog box Volume and Ringer Settings dialog box Ringer Shortcut key functions Call featuresAppendix a Shortcut keys Press Agent features Avaya IP Agent features Windows features Page Supported languages for Avaya IP Agent Appendix B Language supportUntranslated components Appendix B Language support Filename Contents Appendix C TroubleshootingDiagnostic log files Support for auto-answer option LoginProblem What to do Automatic login option in the Program For auto-answer in the Program Options Making and receiving calls Ensure that the Enable support for \Program Files\Avaya\ Avaya IP Agent Other Features windowService-provider Trunk-Group definition form is set to Phone Features window Phone Features or Personal PhoneSelect Tools Phone Features from Rename All Extensions option Alternative solution possibilities Glossary Auto-answer AUX modeAssist Auto-In Call appearance Basic ConferenceBasic Transfer Call Information Dial Number button Delimited text fileDial Pad Dial Number toolbar Installation folder Feature AccessFeature button Enhanced Login LightweightDirectory Access Login ID On-Hook Phone display Prompted digits Pstn Tapi Assisted SwitchSystem Tray Dialing Monitor window Windows TerminalPage Index Index EAS 138 ACW