Avaya 7 manual Eas

Index

Avaya communication server, overview	19
Feature Access Codes	21
Road Warrior and Telecommuter	24
CPU requirements	30

D

Dial Number toolbar . . . . . . . . . . . . . . . . 118

Dialog Reference . . . . . . . . . . . . . . . . . 109 Drop button . . . . . . . . . . . . . . . . . . . . 67

Dynamic Data Exchange (DDE)

Screen Pops . . . . . . . . . . . . . . . . 95, 101

E

Edit menu item	.	111
Emergency Call Handling	.	37
Avaya IP Agent, configuring	.	38
Emergency Call Handling (E911)
settings	. 137
Enhanced Conference	.	73
Enhanced Transfer	.	69

Event Logging options . . . . . . . . . . . . . . . 130 exiting Avaya IP Agent . . . . . . . . . . . . . . . 52 External Number Format options . . . . . . . . . . 129

F

Feature Access (security) options	.	.	.	132
Feature Access Codes	.	.	.	21
validating on Avaya communication servers

feature buttons toolbar . . . . . . . . . . . . . . . 119 features, Avaya IP Agent . . . . . . . . . . . . . . .11 File menu item . . . . . . . . . . . . . . . . . . . 110 Firewall port settings . . . . . . . . . . . . . . . . 138

G

gatekeeper

Avaya communication server . . . . . . . . . . 40 load balancing . . . . . . . . . . . . . . . . . 40 General Settings options . . . . . . . . . . . . . . 123 Glossary . . . . . . . . . . . . . . . . . . . . . 155

H

hard disk requirements . . . . . . . . . . . . . . . 30 Headset toolbar . . . . . . . . . . . . . . . . . . 120 Help menu item . . . . . . . . . . . . . . . . . . 117 holding a call . . . . . . . . . . . . . . . . . . . 65

I

iClarity

audio settings	136
Emergency Call Handling (E911) settings . . . .	137
login tab	134
server address	135
VPN and Firewall	138
iClarity settings	133
installation
prerequisites (Windows Terminal Services) . . .	. 29

Windows Terminal Services . . . . . . . . . . . 29 IP Endpoints

initializing . . . . . . . . . . . . . . . . . . . . 44 load balancing . . . . . . . . . . . . . . . . . 40

L

Lightweight Directory Access Protocol (LDAP)

see Public Directory . . . . . . . . . . . . . . . 85

load balancing on Avaya communication server . .	. 40
login
configuration	133
EAS	. 49
non-EAS . . . . . . . . . . . . . . . . . . . . 50
settings	134
troubleshooting	148

Login button . . . . . . . . . . . . . . . . . . . . 49 Login Settings . . . . . . . . . . . . . . . . . . 133 logout . . . . . . . . . . . . . . . . . . . . . . . 51 of agent mode. . . . . . . . . . . . . . . . . . 51

M

main window

Agent Information Panel . . . . . . . . . . . . 121 alternate interface . . . . . . . . . . . . . . . . 52 Call Information Panel . . . . . . . . . . . . . 120 closing . . . . . . . . . . . . . . . . . . . . . 52 descriptions . . . . . . . . . . . . . . . . . . 109 information panels . . . . . . . . . . . . . . . 120 Phone Display Panel . . . . . . . . . . . . . 121

Manual-In work mode . . . . . . . . . . . . . . . . 61 memory requirements. . . . . . . . . . . . . . . . 31 menu bar, main. . . . . . . . . . . . . . . . . . 109 menus, main window . . . . . . . . . . . . . . . 109

N

networking requirements . . . . . . . . . . . . . . 31

O

options

Avaya IP Agent . . . . . . . . . . . . . . . . 122 outgoing calls

abbreviated dialing . . . . . . . . . . . . . . . 82

166 Avaya IP Agent Installation and User Guide for Citrix June 2007