Avaya 7 manual Basic Conference

	Installation folder
Enhanced	A feature that allows you to add up to six telephone numbers to a call. See also
Conference	Basic Conference.
Enhanced Transfer	A transfer option that sends the present call to another phone number or
	extension. See also Basic Transfer and Unsupervised Transfer.
Expert Agent	An optional Avaya communication server feature that builds on the power of the
Selection (EAS)	Call Vectoring and ACD features to send a particular call to an agent who has at
	least one of the skills that the caller requires.
FAC	See Feature Access Code (FAC).
Feature Access	A 1-to-4 digit number with an optional leading * or # that is assigned during
Code (FAC)	Avaya communication server administration to invoke features. For example,
	*81 may invoke Service Observing Listen Only. FACs require an available call
	appearance with dial tone before the FAC can be sent to the Avaya
	communication server. Assigned FACs may not be available to all users on an
	Avaya communication server based on class of restrictions and whether the
	feature has been enabled in the Avaya communication server.
Feature button	A button that can be assigned to any one of a number of Avaya communication
	server features. Feature buttons are assigned to an extension during station
	administration on the Avaya communication system.
Firewall	Hardware, software, or a combination of the two that provide a boundary
	between two or more networks. Firewalls can be implemented on different
	devices with differing levels of security and access.
Graphical User	An environment where icons, dialog boxes, windows, buttons, fields, and other
Interface (GUI)	controls are presented through the use of program functions supplied by the
	operating system. You can interact with the interface with a pointing device,
	such as a mouse, and, usually, the keyboard.
GUI	See Graphical User Interface (GUI).
H.323	A specification that defines packet standards for multimedia communications
	over IP networks that interact with telephony networks.
Hold	A feature that allows an agent to leave a telephone call without disconnecting it.
	You can return to the call at any time.
HTML	See HyperText Markup Language (HTML).
Hypertext	A word or series of words in a software application that can be used to access
	information through user interaction.
HyperText Markup	A structured language used in the authoring and presentation of information.
Language (HTML)	See also Hypertext.
iClarity IP Audio	An Avaya component that provides station registration and voice/data signalling
	with an Avaya communication server.
Installation folder	The directory on the personal computer that contains the Avaya IP Agent files.

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