| Installation folder |
Enhanced | A feature that allows you to add up to six telephone numbers to a call. See also |
Conference | Basic Conference. |
Enhanced Transfer | A transfer option that sends the present call to another phone number or |
| extension. See also Basic Transfer and Unsupervised Transfer. |
Expert Agent | An optional Avaya communication server feature that builds on the power of the |
Selection (EAS) | Call Vectoring and ACD features to send a particular call to an agent who has at |
| least one of the skills that the caller requires. |
FAC | See Feature Access Code (FAC). |
Feature Access | A |
Code (FAC) | Avaya communication server administration to invoke features. For example, |
| *81 may invoke Service Observing Listen Only. FACs require an available call |
| appearance with dial tone before the FAC can be sent to the Avaya |
| communication server. Assigned FACs may not be available to all users on an |
| Avaya communication server based on class of restrictions and whether the |
| feature has been enabled in the Avaya communication server. |
Feature button | A button that can be assigned to any one of a number of Avaya communication |
| server features. Feature buttons are assigned to an extension during station |
| administration on the Avaya communication system. |
Firewall | Hardware, software, or a combination of the two that provide a boundary |
| between two or more networks. Firewalls can be implemented on different |
| devices with differing levels of security and access. |
Graphical User | An environment where icons, dialog boxes, windows, buttons, fields, and other |
Interface (GUI) | controls are presented through the use of program functions supplied by the |
| operating system. You can interact with the interface with a pointing device, |
| such as a mouse, and, usually, the keyboard. |
GUI | See Graphical User Interface (GUI). |
H.323 | A specification that defines packet standards for multimedia communications |
| over IP networks that interact with telephony networks. |
Hold | A feature that allows an agent to leave a telephone call without disconnecting it. |
| You can return to the call at any time. |
HTML | See HyperText Markup Language (HTML). |
Hypertext | A word or series of words in a software application that can be used to access |
| information through user interaction. |
HyperText Markup | A structured language used in the authoring and presentation of information. |
Language (HTML) | See also Hypertext. |
iClarity IP Audio | An Avaya component that provides station registration and voice/data signalling |
| with an Avaya communication server. |
Installation folder | The directory on the personal computer that contains the Avaya IP Agent files. |
Avaya IP Agent Installation and User Guide for Citrix | June 2007 159 |
