Avaya 7 manual Steps

	Contents
Steps	52
Using alternate user interfaces	52
AutoAnswer interface	53
Mini interface	53
Titlebar interface	53
Selecting an alternate interface	53
Steps	54
Accessing features	54
Returning to the main interface	54
Removing alternate user interfaces	54
Renaming alternate user interfaces	55
Chapter 6: Using VuStats	57
Configuring an extension for VuStats through the Avaya communication server . . .	57
Configuration	57
Viewing a single set of VuStats information in Avaya IP Agent	58
Before you begin	58
Steps	58
Adjusting intervals for monitoring VuStats	59
Before you begin	59
Steps	60
Chapter 7: Avaya IP Agent basic operations	61
Selecting an agent work mode	61
Definitions of agent work modes	61
Auto-In and Manual-In	61
ACW (After-Call Work)	62
AUX (Auxiliary Work)	62
Changing work modes	62
Handling incoming calls	63
Answering a call	63
Telecommuter (Auto-Answer)	64
Configuration settings for Telecommuter (Auto-Answer)	64
Steps for answering Telecommuter (Auto-Answer) calls	64
Holding a call	65
Using Manual Hold	65
Using Auto Hold	65
Reconnecting to a call on hold	65
Releasing a call	66
Steps for releasing a call	66

Avaya IP Agent Installation and User Guide for Citrix June 2007 5