DEFINITY ECS |
|
DEFINITY ECS | DEFINITY Enterprise Communications Server (ECS). The DEFINITY ECS is a |
| telecommunications system that routes voice and data information between |
| various endpoints, such as telephones, terminals, and computers. It provides |
| highly robust networking capabilities and includes an extensive set of standard |
| features, such as Attendant Consoles, Voice Processing Interface, Call |
| Coverage, DS1/E1 Connectivity, Hospitality Support, Recorded Announcement, |
| and |
| and upgrades to the system as business needs change. |
Delimited text file | A file containing fields, records, and values that are separated by commas, |
| tabs, semicolons, or other characters. |
Dial Pad | An Avaya IP Agent dialog box that displays the 12 characters available on a |
| telephone. |
Dial Number button | A button on the Dial Number toolbar that an agent uses to go |
| initiate a dial tone or to dial the digits previously entered in the Number text box. |
Dial Number toolbar | A toolbar that provides a number text box, access to the phone directory, call |
| history, speed dial, and recent calls list. When an agent enters a string (for |
| example, lan) followed by Enter, a popup menu displays with a list of the |
| directory entries that start with that string. If the first character of the number is |
| a letter, the title of the field will be changed from Number to Name. |
Dial Plan | The configuration of an Avaya communication server that determines how |
| extensions, external telephone numbers, and server features are contacted or |
| activated. For example, a dial plan might determine that all internal extensions |
| can be reached by dialing a |
| an Avaya communication server. |
DNS | See Domain Naming System (DNS). |
Domain | For Windows networking, a domain is a subnetwork comprised of a group of |
| clients and servers under common control. |
| For the Internet, a domain is the highest subdivision of a domain name. For |
| example, .com, .org, and .net are domains. |
Domain Naming | An Internet mechanism where Uniform Resource Locator (URL) addresses are |
System (DNS) | translated to Internet Protocol (IP) addresses. For example, www.avaya.com |
| translates to a series of numbers that use the format 123.123.123.123. DNS |
| servers can exist inside private networks that are separated from the Internet. |
Drop | An agent uses this feature to disconnect from a call and place another call or to |
| disconnect the last person added to a conference call. |
Dynamic Data | A form of communication between Windows applications that allows the |
Exchange (DDE) | exchange of data, information, and commands. |
EAS | See Expert Agent Selection (EAS). |
Emergency Call | An Avaya communication server feature that determines the location of IP |
Handling (ECH) | endpoints that place a call to emergency services, such as 911 in the United |
| States. |
158 Avaya IP Agent Installation and User Guide for Citrix | June 2007 |