Avaya 7 manual Usability features, Security and management features

What is Avaya IP Agent for Citrix?

- Dynamic Data Exchange (DDE) "Execute" or "Poke" commands

Usability features

●Clipboard dialing - Avaya IP Agent can be used to dial any number copied to the clipboard or, in most personal computer applications, used to dial a number that an agent highlights by right-clicking on the Avaya IP Agent icon in the System Tray.

●Enhanced Phone features - The Phone Features window includes adding, renaming, and deleting of folders.

●Enhanced System Tray icon - The Avaya IP Agent icon in the System Tray contains release, drop, hold, transfer, conference, and agent work mode functions.

●Automatic login - An agent can automatically log in to the Avaya communication server when Avaya IP Agent is started. Avaya IP Agent uses the login information from the previous login.

●Speed dialer - Agents can assign telephone numbers to function keys (F2 through F8).

●Voice message icon - When voice messages are present for the extension currently in use, an icon is displayed in the System Tray. When it has been configured, you can click on this icon to connect to your voice mail system.

●Alternate user interfaces - These interfaces can be used in place of the standard interface. These alternate interfaces use much less space on your desktop, and then can eliminate the problem of the previous Avaya IP Agent interface being hidden behind other applications or requiring too much space on the desktop.

Security and management features

●Feature deactivation - Administrators can deactivate Avaya IP Agent features that should not be configured or used by agents. The features that can be deactivated include Screen Pops, Screen Pop administration, Phone Directory, Public Search Directory, Call History, Phone Features configuration, Personal Phone Features, and Program Options selection.

●Alternate Gatekeeper - When an agent registers an IP Endpoint with an Avaya communication server, a C-LAN circuit pack IP address is sent by the server to the IP Endpoint. If registration is successful, the Avaya communication server sends back the IP addresses of all the C-LAN circuit packs in the network region. These addresses can be used if call signaling on the original C-LAN circuit pack fails.

●Support for server load balancing across gatekeepers - Registration and usage of Avaya communication servers can be distributed across multiple C-LAN circuit packs within a network region. This increases performance and reliability for all IP Endpoints.

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