Avaya 7 manual Telecommuter configuration, Compatible telephone types for Avaya IP Agent

Chapter 1: Introduction

Telecommuter configuration

Use the Telecommuter configuration in situations where a personal computer can make a dial-up or network connection to an Avaya communication server for the signaling (data) path and a voice path to a telephone sent through a Public Switched Telephone Network (PSTN) connection. The telephone can be an analog telephone, a cellular telephone, or an extension on a local or remote switch. This configuration provides toll-quality audio and full telephony functionality through Avaya IP Agent. Agents make and receive calls through the Avaya IP Agent interface, and the voice path is sent to the specified telephone.

What you need to know about the Telecommuter configuration

The following is a list of the Telecommuter configuration requirements and capabilities:

●Connection - One dial-up or network connection from the personal computer running Avaya IP Agent to the Avaya communication server and a telephone capable of receiving calls from the Avaya communication server

●Personal computer hardware - Modem or Network Interface Card (NIC) for connection to the Avaya communication server

●Telephone set - Any telephone capable of receiving calls from the Avaya communication server

●Voice Quality - High

●Avaya communication server connections - One user connection for signaling connection and one of the following:

-For off-site use, one trunk connection

-For on-site use, an additional user connection

Compatible telephone types for Avaya IP Agent

This section contains the following topics:

●Supported telephone types on page 15

●Recommended telephone types on page 16

14 Avaya IP Agent Installation and User Guide for Citrix June 2007