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Avaya 7 manual Audio tab

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Chapter 10: Dialog Reference

Audio tab

The Audio tab of the Login Settings dialog box contains the following controls:

●Road Warrior (Voice over IP) - This field is not supported for the Windows Terminal Services edition of Avaya IP Agent.

●Bandwidth Setting - This field is not supported for the Windows Terminal Services edition of Avaya IP Agent.

●Telecommuter - Select this option to specify that the data channel is routed through the personal computer using Internet Protocol and that voice communications are conducted through a telephone. This is the only option available for the Windows Terminal Services edition of Avaya IP Agent.

●Telephone at - Enter or select the telephone number through which voice communications are to be conducted.

136 Avaya IP Agent Installation and User Guide for Citrix

June 2007

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Avaya 7 manual Audio tab

Contents

Release Installation and User Guide for Citrix Avaya IP AgentRelease June 2000-2007 Avaya Inc. All Rights Reserved http//support.avaya.com/ThirdPartyLicenseAvaya IP Agent Installation and User Guide for Citrix ContentsJune 2007 4 Avaya IP Agent Installation and User Guide for Citrix ContentsJune Steps Dropping a call Chapter 9 Screen pops ACD Agent panel Reasons for reissue Reasons for reissue on page Related documents on pagePreface PurposeRelated documents Administrator’s Guide for Avaya MultiVantage SoftwareAdministrator Guide for Avaya Communication Manager 10 IP Agent R7 Installation and User GuideWhat is Avaya IP Agent for Citrix? Avaya IP Agent features for CitrixWhat is Avaya IP Agent for Citrix? on page Telecommuter configuration on pageCall and contact center features Available configuration and supported communication serversContact management features Usability features Security and management featuresTelecommuter configuration What you need to know about the Telecommuter configurationCompatible telephone types for Avaya IP Agent Supported telephone types on page Recommended telephone types on pageSupported telephone types Additional featuresTelephone model CommunicationNetwork compatibility Recommended telephone typesNetwork compatibility Avaya IP Agent Installation and User Guide for CitrixJune 2007 Chapter 1 Introduction 18 Avaya IP Agent Installation and User Guide for CitrixJune Chapter 2 Configuring the Avaya communication server Validating Feature Access Codes on pageTelecommuter configurations on page Required Avaya communication server circuit packsC-LAN circuit pack IP Media ProcessorC-LAN circuit pack on page IP Media Processor on page Documentation on pageValidating Feature Access Codes Steps for validating Feature Access CodesDocumentation Before you beginTelecommuter configurations Ensuring compatibility on page Configuring station settings on pageSteps for ensuring Telecommuter station settings Ensuring compatibilityBefore you begin 2. Enter display system-parameters customer-optionsConfiguring station settings Steps for configuring Telecommuter station settings Before you begin8. Set the Multimedia Mode field to enhanced 12. Navigate to Page 3 of the change station form Prompting feature obtains information from a caller through a collect-digits vector step on the Avaya communication server Chapter 3 Installing Avaya IP Agent Software download package contentsPrerequisites on page Installing Avaya IP Agent on page Reinstalling Avaya IP Agent on pageAvaya communication server Server hardwareProcessor Hard disk spaceNetworking Server softwarePeripherals Steps for installing Avaya IP Agent for Windows Terminal Services Installing Avaya IP AgentBefore you begin The installation program displays the Setup Type window Uninstalling Avaya IP Agent Reinstalling Avaya IP AgentIntroduction Steps for uninstalling Avaya IP Agent 36 Avaya IP Agent Installation and User Guide for Citrix Chapter 3 Installing Avaya IP AgentJune Chapter 4 Avaya IP Agent enhanced configuration options Configuring the Emergency Call Handling ServiceConfiguring the Emergency Call Handling Service on page Configuring server load balancing across gatekeepers on pageSteps Administering Avaya IP Agent for Emergency Call HandlingBefore you begin 3. Select the Emergency tab Configuring Alternate Gatekeeper on Avaya communication servers Configuring server load balancing across gatekeepersAlternate Gatekeeper configuration Load Balancing configurationLoad Balancing documentation Configuring server load balancing across gatekeepersAvaya IP Agent Installation and User Guide for Citrix June 200742 Avaya IP Agent Installation and User Guide for Citrix Chapter 4 Avaya IP Agent enhanced configuration optionsJune Initializing IP Endpoint configurations on page Using alternate user interfaces on pageChapter 5 Starting and Stopping Avaya IP Agent Starting Avaya IP AgentInitializing IP Endpoint configurations StepsPage Chapter 5 Starting and Stopping Avaya IP Agent 46 Avaya IP Agent Installation and User Guide for CitrixJune Registering with the Avaya communication server Before you beginSetting default registration information Steps for registering with an Avaya communication serverLogging in as an agent EAS Steps for logging in EASLogging in as an agent non-EAS Steps for logging in non-EASBefore you begin 1. Select Tools Program OptionsLogging out of Avaya IP Agent StepsExiting Avaya IP Agent Using alternate user interfacesSteps AutoAnswer interface Mini interfaceTitlebar interface Selecting an alternate interfaceAccessing features Returning to the main interfaceRemoving alternate user interfaces StepsRenaming alternate user interfaces Chapter 5 Starting and Stopping Avaya IP Agent 56 Avaya IP Agent Installation and User Guide for CitrixJune Chapter 6 Using VuStats ConfigurationAdjusting intervals for monitoring VuStats on page Viewing a single set of VuStats information in Avaya IP Agent on pageBefore you begin Viewing a single set of VuStats information in Avaya IP AgentSteps Adjusting intervals for monitoring VuStats Before you beginSteps 1. Start the VuStats MonitorChapter 7 Avaya IP Agent basic operations Selecting an agent work modeDefinitions of agent work modes Auto-In and Manual-InACW After-Call Work Changing work modesAUX Auxiliary Work Configuration settings for Telecommuter Handling incoming callsAnswering a call Steps for answering Telecommuter callsTelecommuter Auto-Answer Configuration settings for Telecommuter Auto-AnswerSteps for answering Telecommuter Auto-Answer calls Using Manual Hold Using Auto HoldReconnecting to a call on hold Holding a callReleasing a call Steps for releasing a callDropping a call Transferring a callBasic call transfer Basic call transfer on page Unsupervised call transfer on pageUnsupervised call transfer Steps for a Basic TransferSteps for an Unsupervised Transfer Enhanced call transferSteps for an Enhanced Transfer Basic Conference on page Enhanced Conference on page Conferencing callsThen Steps for using Basic Conference Basic ConferenceExample Steps for using Enhanced Conference Enhanced ConferenceThen Handling outgoing calls ExampleRecent Calls list on page Using the Phone Directory on page Administering and using Speed Dial on pageRecent Calls list Abbreviated Dial button on pageUsing the Phone Directory Steps for using the Recent Calls listMenu bar Directory with Avaya IP Agent on pageView ToolbarAction Administering and using Speed Dial Phone Directory window usageMore information Searching a Public Directory on pageSteps for assigning a Speed Dial number Using a Speed Dial number Abbreviated Dial buttonSteps for using Abbreviated Dial 1. Select Tools Phone FeaturesAbbreviated Dial AutodialChapter 7 Avaya IP Agent basic operations 84 Avaya IP Agent Installation and User Guide for CitrixJune Chapter 8 Using a Public Directory with Avaya IP Agent Defining a Public Directory serviceSteps for defining a Public Directory service Defining a Public Directory service on pagePort Search timeout 200 secs Maximum number of entries returned per searchSearching a Public Directory Steps for searching a Public Directory4. Click the Name field to view a list of available fields defined in this Public Directory service Then Select Send EmailSelect Properties Select Add to DirectorySelecting the fields to display and the order Steps for displaying Public Directory fieldsIdentifying multiple telephone number fields Steps for identifying telephone number fieldsDeleting a Public Directory service Steps for deleting a Public Directory service5. From the Directory Menu, select Remove 94 Avaya IP Agent Installation and User Guide for Citrix Chapter 8 Using a Public Directory with Avaya IP AgentJune Setting the active screen pop on page Modifying a screen pop on page Chapter 9 Screen popsBefore you begin Creating a Windows application screen pop on pageCreating a Windows application screen pop Steps for creating an application screen popAvaya IP Agent Installation and User Guide for Citrix 5. Select the Next buttonAvaya IP Agent displays the Screen Pops - Trigger window Creating a Windows application screen popThen 8. Select the Next button 11. After entering the URL address or filename, select the Next button Creating a DDE screen pop Steps for creating a DDE screen popThen 7. Select the Next button Avaya IP Agent displays the Action window VDN %v - Passes the VDN name through which the call was connected Setting the active screen pop Steps for setting an active screen popModifying a screen pop Steps for modifying a screen popDeleting a screen pop Steps for deleting a screen popChapter 9 Screen pops 108 Avaya IP Agent Installation and User Guide for CitrixJune Login Settings dialog box on page Volume and Ringer Settings dialog box on pageChapter 10 Dialog Reference Main window and menusFile menu Edit menu Call menu View menu Agent menu Tools menu Audio menu Phone features toolbar on page Feature button toolbar on page ToolbarsHelp menu Toolbar locationsDial Number toolbar Phone buttons toolbarDial Pad window Phone Directory window Phone features toolbar Feature button toolbarAgent toolbar Call History windowInformation panels Headset toolbarCall Information Panel Call Information Panel on page Agent Information Panel on pageSystem Tray icon Agent Information PanelPhone Display Panel Placing calls through the System Tray iconAvaya IP Agent option dialogs General Settings panel on page ACD Agent panel on pageCall handling with the System Tray icon General Settings panel Voice Message Number panel on page Feature Access panel on pageCall Handling panel on page Call History panel on page Call Information Display panel on pageACD Agent panel Call Handling panel Call History panel Call Information Display panel User Interface Options panel External Number Format panel Event Logging panel Voice Message Number panel Feature Access panel Call Server tab on page Login Settings dialog boxEmergency tab on page Advanced tab on page Login tab Call Server tab Audio tab Emergency tab Audio Port Range Administration Advanced tabPrior to administering the audio port range values, you must set the IP network region with which the endpoint will be associated. See the documentation for your Avaya communication server for information on network regions Volume and Ringer Settings dialog box RingerCall features Call features on page Agent features on pageAvaya IP Agent features on page Windows features on page Appendix A Shortcut keysAgent features Avaya IP Agent featuresWindows features Appendix A Shortcut keys 144 Avaya IP Agent Installation and User Guide for CitrixJune Untranslated components Appendix B Language supportSupported languages for Avaya IP Agent The English version of Avaya IP Agent can be installed on supported operating systems using the languages specified above. Other language versions of Avaya IP Agent can be installed only on supported operating systems using that language. For example, the German version of Avaya IP Agent can be installed only on supported operating systems using German Appendix C Troubleshooting Diagnostic log filesDiagnostic log files on page Alternative solution possibilities on pageLogin ProblemWhat to do support for auto-answer optionProblem automatic login option in the ProgramWhat to do for auto-answer in the Program OptionsMaking and receiving calls as-needed C\Program Files\Avaya\Avaya IP Agent Making and receiving callsinformation. See Compatible telephone Othertypes for Avaya IP Agent on page 14 for Avaya IP Agent is reacting slowly Alternative solution possibilities Glossary Page call, such as caller name, call duration, status icon, and control buttons, such as DEFINITY ECS Basic Conference A unique, 32-bit 4-byte number that identifies a computer on a TCP/IP Public Switched Telephone Network PSTN RC Read-only Reason Code RC Softphone Split Station LoginOn-Hook Phone display Prompted digits PSTN Public Directory Registry Release Response file Right-To-Use RTU Screen Pop SkillA private call-handling system providing voice-only or voice and data Terminal Services Voice-over-InternetProtocol VoIP VuStatsZip Tone 164 Avaya IP Agent Installation and User Guide for CitrixJune Index Avaya IP Agent Installation and User Guide for CitrixIndex June 2007Page Index Avaya IP Agent Installation and User Guide for CitrixJune 2007 Index 168 Avaya IP Agent Installation and User Guide for CitrixJune