Avaya 7 manual Making and receiving calls

Appendix C: Troubleshooting

Making and receiving calls

This section lists problems that are associated with placing outgoing calls and receiving incoming ACD calls through Avaya IP Agent.

Problem	What to do
Agents cannot place calls.	● Ensure that the agent is logged in.
	● Check the Windows Dialing Properties
	to rule out improper number formatting.
	Dialing rules must conform to the
	dialing rules of the country in which the
	Avaya communication server resides.
	● Ensure that calling cards are not being
	used.

150 Avaya IP Agent Installation and User Guide for Citrix June 2007