Avaya 7 manual Creating a DDE screen pop, Steps for creating a DDE screen pop

Creating a DDE screen pop

Creating a DDE screen pop

This section provides the procedure for starting a DDE screen pop when Avaya IP Agent receives an incoming call or when an outgoing call is made.

Steps for creating a DDE screen pop

To create a DDE screen pop:

1.From the menu bar of the Avaya IP Agent window, select Tools > Screen Pops. Avaya IP Agent displays the Screen Pops window.

2.Select File > New.

Avaya IP Agent displays the Screen Pops wizard.

3.Select the Dynamic Data Exchange (DDE) option button.

4.Select the Next button.

Avaya IP Agent displays the Screen Pops - Trigger window.

Avaya IP Agent Installation and User Guide for Citrix June 2007 101