Net2Phone Max 410, Max 420, Max 430 manual Performing the Upgrade, To upgrade the Max firmware

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Max 410/420/430 User’s Guide – Chapter 5

ensure that after the upgrade, the faxes will be transmitted using the T.38 fax protocol on the Net2Phone network.

a.In the Web Manager, click the Account Config link in the sidebar menu.

b.For each port that has a setting of Y in the FAX Only field, click the N radio button. If no ports are set to Y, you can proceed to the Performing the Upgrade section below.

c.Click the Save Changes button at the bottom of the page to save the settings.

Once you have completed this procedure, proceed to the following section, Performing the Upgrade.

Performing the Upgrade

To upgrade the Max firmware:

1.Click the Download button to download the executable file to the C:\Net2Phone\Upgrade folder.

2.Open your Windows Explorer and navigate to the C:/net2phone/upgrade folder. Double-click the max4x0up.exe file to begin the upgrade process.

3.You will be prompted for the following information:

a.User Name

b.Password

c.Max IP Address

4.Follow the remaining prompts to complete the upgrade.

If you encounter any problems after you have upgraded the Max, including faxing, calling, receiving calls, etc., re- load the factory default settings and re-enter your configuration settings.

To re-load the factory default settings and re-enter your configuration settings:

1.In the Web Manager, click the Load Default Config link in the sidebar menu.

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Remote IVR Configuration Max-to-Max IVR Configuration Using the MAX WEB ManagerHelp with your Max 410/420/430 For Max 410For Max Page Overview Product FeaturesMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter System and Service Requirements Package ContentsHardware Requirements About this GuideMax Web Manager Getting StartedMax 410, 420, To a LAN Logging intoSymbols Getting Started Installing the Max 410/420/430 Locating Your FXS and/or FXO PortsPhysical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max 410’s FXO Ports to a Connecting the Max to a PBXMax 420 Connections to a PBX Connecting the Max 420’s FXS Ports to aMax 430 Connections to a PBX Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Using the HyperTerminal Emulation Program Connecting to the Max 410 through a Serial CableLogin prompt is displayed Password prompt appearsEnter key Obtaining the Max’s Dhcp IP address via HyperTerminal Connecting to a LAN with Static IP AddressesDisabling Dhcp from a telephone keypad Max 420/430 Entering Static IP Addresses from a Telephone KeypadTo enter a netmask address Entering an IP Address from a Telephone Keypad Max 420/430To enter an IP address Voice prompt responds, Please enter your IP addressNew netmask address is now in effect Re-enabling Dhcp from a Telephone Keypad Max 420/430Entering Static IP Addresses via HyperTerminal Max Turning Dhcp On or Off from HyperTerminalEntering an IP Address Enter IP Address prompt appears Figure To enter the Max’s IP parameters from this menuHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Click the enter Open the door area Network Password dialog box appearsNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Port Configuration Network and Voice ConfigurationTo assign an address to a port Doorman Network Configuration TableVoice Configuration Table IP Configuration TableClient CDR function enable checkbox click to enable the CDR feature CDR Configuration TableConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter New settings should now be in effect Account ConfigurationCheck the Use account for all ports checkbox Single Account ManagementMake sure that Use account for all ports is not checked Multiple Account ManagementRouting Table Configuration Login ButtonAnnounce Account Balance Adding an Entry to the Current Routing Table Logical Port Numbering2, 3, 4 Interface Type DescriptionRemote IVR Configuration Integrated Voice Response IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter New York City Max-to-Max IVR ConfigurationMax-to-Max IVR Configuration Table Configuring Max-to-Max CallingMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Max-to-Max Call Flow Inbound Allow List ConfigurationTo add a number to the inbound allow list Disconnect Unauthorized Caller radio buttonClass of Service Configuration Request Account and PIN From Unauthorized CallersTo add restricted digits to a class definition To delete restricted digits from a class definition Class ConfigurationsTo assign a class to a particular port Port Class ConfigurationLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Name Change System Information CommandsOther Web Manager Functions Load Default ConfigShow Log Messages Restart SystemUpgrading the System Software Download Latest Firmware Preparing for the UpgradeTo upgrade the Max firmware Performing the UpgradeHelp Help with your Max 410/420/430Pound Key Placing Calls to the PstnPlacing Calls to Destinations within North America Calling a Max 410’s FXO Port from Another Max Max-to-Max CallingPlacing International Calls Calling a Max 420’s FXS Port from Another MaxOn the London remote Max unit On the New York City local Max unitMax 410/420/430 User’s Guide Chapter Installation Problems Appendix a TroubleshootingSymptom Possible Corrective Cause Action Network ProblemsUse the star key * in place of the periods Configuration Problems Calling ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix Appendix B Technical Support There are no user-serviceable parts inside the unitAppendix C System Specifications Operation Input powerTemperature Storage temperature Main processorLogical Appendix D Physical and Logical Port Number TableFCC Declaration of Conformity Appendix E Approvals and ListingsFor Max 410 For MaxParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Index Load Default ·Network Password · Telephone ·Telephone keypad · 18, 22, 23, 25