Net2Phone Max 410, Max 420, Max 430 manual Appendix a Troubleshooting, Installation Problems

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Max 410/420/430 User’s Guide – Appendix

7 7 Appendices

Appendix A – Troubleshooting

Installation Problems

If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

SYMPTOM

POSSIBLE

CAUSE

CORRECTIVE

ACTION

	Power LED off	Power source	Switch power
		switched off	source ON

		Faulty power	Check/replace
		cable	power cable

		Faulty power	Check/correct input
		source	power

		Faulty internal	Contact Technical
		power supply	Service Center or
			your reseller

	No initialization	Faulty console	Check/replace
	response from	terminal	terminal
	N2P Max
	N2P Max	Faulty cabling	Check/replace
	410/420/430	Faulty cabling	Check/replace
		to terminal	cable
		Faulty N2P	Contact Technical
		Max	Service Center or
		410/420/430	your reseller

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Remote IVR Configuration Max-to-Max IVR Configuration Using the MAX WEB ManagerHelp with your Max 410/420/430 For Max 410For Max Page Overview Product FeaturesMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter System and Service Requirements Package ContentsHardware Requirements About this GuideMax 410, 420, To a LAN Getting StartedLogging into Max Web ManagerSymbols Getting Started Installing the Max 410/420/430 Locating Your FXS and/or FXO PortsPhysical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max 410’s FXO Ports to a Connecting the Max to a PBXMax 420 Connections to a PBX Connecting the Max 420’s FXS Ports to aMax 430 Connections to a PBX Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Using the HyperTerminal Emulation Program Connecting to the Max 410 through a Serial CableLogin prompt is displayed Password prompt appearsEnter key Obtaining the Max’s Dhcp IP address via HyperTerminal Connecting to a LAN with Static IP AddressesDisabling Dhcp from a telephone keypad Max 420/430 Entering Static IP Addresses from a Telephone KeypadTo enter an IP address Entering an IP Address from a Telephone Keypad Max 420/430Voice prompt responds, Please enter your IP address To enter a netmask addressNew netmask address is now in effect Re-enabling Dhcp from a Telephone Keypad Max 420/430Entering Static IP Addresses via HyperTerminal Max Turning Dhcp On or Off from HyperTerminalEntering an IP Address Enter IP Address prompt appears Figure To enter the Max’s IP parameters from this menuHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Click the enter Open the door area Network Password dialog box appearsNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Port Configuration Network and Voice ConfigurationTo assign an address to a port Doorman Network Configuration TableVoice Configuration Table IP Configuration TableClient CDR function enable checkbox click to enable the CDR feature CDR Configuration TableConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter New settings should now be in effect Account ConfigurationCheck the Use account for all ports checkbox Single Account ManagementMake sure that Use account for all ports is not checked Multiple Account ManagementRouting Table Configuration Login ButtonAnnounce Account Balance Adding an Entry to the Current Routing Table Logical Port Numbering2, 3, 4 Interface Type DescriptionRemote IVR Configuration Integrated Voice Response IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter New York City Max-to-Max IVR ConfigurationMax-to-Max IVR Configuration Table Configuring Max-to-Max CallingMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Max-to-Max Call Flow Inbound Allow List ConfigurationTo add a number to the inbound allow list Disconnect Unauthorized Caller radio buttonClass of Service Configuration Request Account and PIN From Unauthorized CallersTo add restricted digits to a class definition To delete restricted digits from a class definition Class ConfigurationsTo assign a class to a particular port Port Class ConfigurationLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Name Change System Information CommandsOther Web Manager Functions Load Default ConfigShow Log Messages Restart SystemUpgrading the System Software Download Latest Firmware Preparing for the UpgradeTo upgrade the Max firmware Performing the UpgradeHelp Help with your Max 410/420/430Pound Key Placing Calls to the PstnPlacing Calls to Destinations within North America Placing International Calls Max-to-Max Calling Calling a Max 420’s FXS Port from Another Max Calling a Max 410’s FXO Port from Another MaxOn the London remote Max unit On the New York City local Max unitMax 410/420/430 User’s Guide Chapter Installation Problems Appendix a TroubleshootingSymptom Possible Corrective Cause Action Network ProblemsUse the star key * in place of the periods Configuration Problems Calling ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix Appendix B Technical Support There are no user-serviceable parts inside the unitAppendix C System Specifications Temperature Storage temperature Input powerMain processor OperationLogical Appendix D Physical and Logical Port Number TableFor Max 410 Appendix E Approvals and ListingsFor Max FCC Declaration of ConformityParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Index Load Default ·Network Password · Telephone ·Telephone keypad · 18, 22, 23, 25