Net2Phone Max 410, Max 420, Max 430 manual Max-to-Max Calling, Placing International Calls

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Max 410/420/430 User’s Guide – Chapter 6

Placing International Calls

Pick up the handset and dial:

011 + the country code + the city code + the local number + the # key.

For example, if the country code is 9, the city code is 81 and the local number is 223-4567, you would dial 011 9 81 2234567 #.

Max-to-Max Calling

Calling a Max 420’s FXS Port from Another Max

We will imagine that you are calling from a telephone connected to your Max’s FXS port in New York City to a telephone connected to a Max’s FXS port in Los Angeles. The account number assigned to the remote Max’s port is 1234567890.

1.Dial *72 1234567890 #.

2.The telephone attached to the port in Los Angeles rings.

Calling a Max 410’s FXO Port from Another Max

Let us imagine that you are planning a trip to England and you need to call Windsor Castle’s 24 hr. information line. To call from London, you would dial 0753 (the city code) + 831118 (the local number). To place the call directly from your PBX extension in your office in the US, you would dial 011 01 753 831118 (omitting the 0 before the city code).

We will place the call as a Max-to-Max call, using the Max 410 in your company’s New York City office and the Max 410 in your company’s London office.

Before we place the call, let us assume the following conditions.

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Using the MAX WEB Manager Remote IVR Configuration Max-to-Max IVR ConfigurationHelp with your Max 410/420/430 For Max 410For Max Page Product Features OverviewMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter Package Contents System and Service RequirementsAbout this Guide Hardware RequirementsLogging into Getting StartedMax 410, 420, To a LAN Max Web ManagerSymbols Getting Started Installing the Max 410/420/430 Locating Your FXS and/or FXO PortsPhysical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max to a PBX Connecting the Max 410’s FXO Ports to aConnecting the Max 420’s FXS Ports to a Max 420 Connections to a PBXConnecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Max 430 Connections to a PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Connecting to the Max 410 through a Serial Cable Using the HyperTerminal Emulation ProgramLogin prompt is displayed Password prompt appearsEnter key Connecting to a LAN with Static IP Addresses Obtaining the Max’s Dhcp IP address via HyperTerminalEntering Static IP Addresses from a Telephone Keypad Disabling Dhcp from a telephone keypad Max 420/430Voice prompt responds, Please enter your IP address Entering an IP Address from a Telephone Keypad Max 420/430To enter an IP address To enter a netmask addressRe-enabling Dhcp from a Telephone Keypad Max 420/430 New netmask address is now in effectEntering Static IP Addresses via HyperTerminal Max Turning Dhcp On or Off from HyperTerminalEntering an IP Address To enter the Max’s IP parameters from this menu Enter IP Address prompt appears FigureHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Network Password dialog box appears Click the enter Open the door areaNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Port Configuration Network and Voice ConfigurationTo assign an address to a port Network Configuration Table DoormanVoice Configuration Table IP Configuration TableClient CDR Configuration Table CDR function enable checkbox click to enable the CDR featureConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter Account Configuration New settings should now be in effectSingle Account Management Check the Use account for all ports checkboxMultiple Account Management Make sure that Use account for all ports is not checkedRouting Table Configuration Login ButtonAnnounce Account Balance Logical Port Numbering Adding an Entry to the Current Routing TableInterface Type Description 2, 3, 4Integrated Voice Response IVR Configuration Remote IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter Max-to-Max IVR Configuration New York CityConfiguring Max-to-Max Calling Max-to-Max IVR Configuration TableMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Inbound Allow List Configuration Max-to-Max Call FlowDisconnect Unauthorized Caller radio button To add a number to the inbound allow listClass of Service Configuration Request Account and PIN From Unauthorized CallersTo add restricted digits to a class definition Class Configurations To delete restricted digits from a class definitionPort Class Configuration To assign a class to a particular portLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Information Commands System Name ChangeLoad Default Config Other Web Manager FunctionsShow Log Messages Restart SystemUpgrading the System Software Preparing for the Upgrade Download Latest Firmware Performing the Upgrade To upgrade the Max firmwareHelp with your Max 410/420/430 HelpPound Key Placing Calls to the PstnPlacing Calls to Destinations within North America Calling a Max 420’s FXS Port from Another Max Max-to-Max CallingPlacing International Calls Calling a Max 410’s FXO Port from Another MaxOn the New York City local Max unit On the London remote Max unitMax 410/420/430 User’s Guide Chapter Appendix a Troubleshooting Installation ProblemsNetwork Problems Symptom Possible Corrective Cause ActionUse the star key * in place of the periods Configuration Problems Calling ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix There are no user-serviceable parts inside the unit Appendix B Technical SupportAppendix C System Specifications Main processor Input powerTemperature Storage temperature OperationAppendix D Physical and Logical Port Number Table LogicalFor Max Appendix E Approvals and ListingsFor Max 410 FCC Declaration of ConformityParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Load Default · IndexNetwork Password · Telephone ·Telephone keypad · 18, 22, 23, 25