Net2Phone Max 430, Max 410, Max 420 manual Max-to-Max IVR Configuration, New York City

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Max 410/420/430 User’s Guide – Chapter 5

New York City	1.

Analog Line

Card

PBX

Switch

Caller dials 5722, which is

pre-set on PBX to dial

*721234123412#, account no. of London MAX's FXO port.

PBX

Extension

2.

PBX sends call to NYC MAX's

FXO port, whichLAN is set to IVR Off.

3.

NYC MAX

sends call via

the N2P

Network and the Internet.

5.

London MAX sends

call to FXO port with account no.

1234123412.

6.

Internet

Net2Phone

Network

4.

London MAX receives call from NYC via the Internet.

LAN

FXO port with account no. 1234123412 responds with MAX-to-MAX IVR prompt (depending on options selected): "Please enter your password."

(Caller enters a password.)

IVR continues: "Please enter the number
you wish to call."
(Caller enters a local London telephone	PSTN
number, including London PBX's access	Telephone
code for an outside line, such as "9";	8.
for example, 9 123 4567.)	Telephone
	Telephone
	connected to
	line 123 4567
	rings.

PBX

Switch

PSTN

7.

London PBX sends call to local PSTN.

London

Figure 21 – Max 410/420/430 Call Flow (FXO Port)

Figure 21 illustrates the call-flow of a telephone call placed through a Max 410/420/430’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension 4000.

Max-to-Max IVR Configuration

NOTE: If your unit does not have FXO ports or will not be receiving any Max-to- Max calls, this section is not applicable.

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Image 59

Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Remote IVR Configuration Max-to-Max IVR Configuration Using the MAX WEB ManagerFor Max Help with your Max 410/420/430For Max 410 Page Overview Product FeaturesMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter System and Service Requirements Package ContentsHardware Requirements About this GuideMax Web Manager Getting StartedMax 410, 420, To a LAN Logging intoSymbols Getting Started Physical Port Numbering Installing the Max 410/420/430Locating Your FXS and/or FXO Ports Max 410/420/430 User’s Guide Chapter Connecting the Max 410’s FXO Ports to a Connecting the Max to a PBXMax 420 Connections to a PBX Connecting the Max 420’s FXS Ports to aMax 430 Connections to a PBX Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Using the HyperTerminal Emulation Program Connecting to the Max 410 through a Serial CableEnter key Login prompt is displayedPassword prompt appears Obtaining the Max’s Dhcp IP address via HyperTerminal Connecting to a LAN with Static IP AddressesDisabling Dhcp from a telephone keypad Max 420/430 Entering Static IP Addresses from a Telephone KeypadTo enter a netmask address Entering an IP Address from a Telephone Keypad Max 420/430To enter an IP address Voice prompt responds, Please enter your IP addressNew netmask address is now in effect Re-enabling Dhcp from a Telephone Keypad Max 420/430Entering an IP Address Entering Static IP Addresses via HyperTerminal MaxTurning Dhcp On or Off from HyperTerminal Enter IP Address prompt appears Figure To enter the Max’s IP parameters from this menuHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Click the enter Open the door area Network Password dialog box appearsNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web To assign an address to a port Port ConfigurationNetwork and Voice Configuration Doorman Network Configuration TableClient Voice Configuration TableIP Configuration Table CDR function enable checkbox click to enable the CDR feature CDR Configuration TableConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter New settings should now be in effect Account ConfigurationCheck the Use account for all ports checkbox Single Account ManagementMake sure that Use account for all ports is not checked Multiple Account ManagementAnnounce Account Balance Routing Table ConfigurationLogin Button Adding an Entry to the Current Routing Table Logical Port Numbering2, 3, 4 Interface Type DescriptionRemote IVR Configuration Integrated Voice Response IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter New York City Max-to-Max IVR ConfigurationMax-to-Max IVR Configuration Table Configuring Max-to-Max CallingMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Max-to-Max Call Flow Inbound Allow List ConfigurationTo add a number to the inbound allow list Disconnect Unauthorized Caller radio buttonTo add restricted digits to a class definition Class of Service ConfigurationRequest Account and PIN From Unauthorized Callers To delete restricted digits from a class definition Class ConfigurationsTo assign a class to a particular port Port Class ConfigurationLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Name Change System Information CommandsOther Web Manager Functions Load Default ConfigUpgrading the System Software Show Log MessagesRestart System Download Latest Firmware Preparing for the UpgradeTo upgrade the Max firmware Performing the UpgradeHelp Help with your Max 410/420/430Placing Calls to Destinations within North America Pound KeyPlacing Calls to the Pstn Calling a Max 410’s FXO Port from Another Max Max-to-Max CallingPlacing International Calls Calling a Max 420’s FXS Port from Another MaxOn the London remote Max unit On the New York City local Max unitMax 410/420/430 User’s Guide Chapter Installation Problems Appendix a TroubleshootingSymptom Possible Corrective Cause Action Network ProblemsUse the star key * in place of the periods When I attempt to make a call, I hear a fast busy signal Configuration ProblemsCalling Problems Faxing Problems Max 410/420/430 User’s Guide Appendix Appendix B Technical Support There are no user-serviceable parts inside the unitAppendix C System Specifications Operation Input powerTemperature Storage temperature Main processorLogical Appendix D Physical and Logical Port Number TableFCC Declaration of Conformity Appendix E Approvals and ListingsFor Max 410 For MaxParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Index Load Default ·Telephone keypad · 18, 22, 23, 25 Network Password ·Telephone ·