Net2Phone Max 410, Max 420, Max 430 manual Configuration Problems, Calling Problems

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Max 410/420/430 User’s Guide – Appendix

Make sure both the user name and password are correct (note that the user name and password are case sensitive).

Configuration Problems

In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings.

The DNS fields must not be left blank. If you do not wish to enter DNS Servers, you must enter

0.0.0.0in those fields.

In the Max Web Manager’s Account Configuration page, I accidentally checked the “Use account for all fields” check box and saved the changes. Now the different accounts I had in each port are no longer present. How can I put them back?

You must make sure the Use account for all fields checkbox is unchecked, and enter the account information again manually.

When I dial the extension that I routed to port 1, it rings port 2, and when I dial the extension I routed to port 2, it rings port 3, etc…

In the Routing Table Configuration page, make sure you routed each extension to the logical port number of the desired port, not the labeled or physical port number. To find the logical port number for each port, refer to Logical Port Numbering on page 48 in this Guide.

Calling Problems

When I attempt to make a call, I hear a fast busy signal.

Click the Show Log Messages link to access the Current System Log Messages page (see Show Log Messages on page 51 in this

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Contents Page Page Page Max 410/420/430 User’s Guide Table of Contents Using the MAX WEB Manager Remote IVR Configuration Max-to-Max IVR ConfigurationHelp with your Max 410/420/430 For Max 410For Max Page Product Features OverviewMax 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter Package Contents System and Service RequirementsAbout this Guide Hardware RequirementsGetting Started Max 410, 420, To a LANLogging into Max Web ManagerSymbols Getting Started Installing the Max 410/420/430 Locating Your FXS and/or FXO PortsPhysical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max to a PBX Connecting the Max 410’s FXO Ports to aConnecting the Max 420’s FXS Ports to a Max 420 Connections to a PBXConnecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Max 430 Connections to a PBXConnecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Connecting to the Max 410 through a Serial Cable Using the HyperTerminal Emulation ProgramLogin prompt is displayed Password prompt appearsEnter key Connecting to a LAN with Static IP Addresses Obtaining the Max’s Dhcp IP address via HyperTerminalEntering Static IP Addresses from a Telephone Keypad Disabling Dhcp from a telephone keypad Max 420/430Entering an IP Address from a Telephone Keypad Max 420/430 To enter an IP addressVoice prompt responds, Please enter your IP address To enter a netmask addressRe-enabling Dhcp from a Telephone Keypad Max 420/430 New netmask address is now in effectEntering Static IP Addresses via HyperTerminal Max Turning Dhcp On or Off from HyperTerminalEntering an IP Address To enter the Max’s IP parameters from this menu Enter IP Address prompt appears FigureHyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Network Password dialog box appears Click the enter Open the door areaNetwork Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Port Configuration Network and Voice ConfigurationTo assign an address to a port Network Configuration Table DoormanVoice Configuration Table IP Configuration TableClient CDR Configuration Table CDR function enable checkbox click to enable the CDR featureConfiguring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter Account Configuration New settings should now be in effectSingle Account Management Check the Use account for all ports checkboxMultiple Account Management Make sure that Use account for all ports is not checkedRouting Table Configuration Login ButtonAnnounce Account Balance Logical Port Numbering Adding an Entry to the Current Routing TableInterface Type Description 2, 3, 4Integrated Voice Response IVR Configuration Remote IVR ConfigurationRemote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter Max-to-Max IVR Configuration New York CityConfiguring Max-to-Max Calling Max-to-Max IVR Configuration TableMax 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Inbound Allow List Configuration Max-to-Max Call FlowDisconnect Unauthorized Caller radio button To add a number to the inbound allow listClass of Service Configuration Request Account and PIN From Unauthorized CallersTo add restricted digits to a class definition Class Configurations To delete restricted digits from a class definitionPort Class Configuration To assign a class to a particular portLocal Dialing System Local Dialing SystemMax 410/420/430 User’s Guide Chapter System Information Commands System Name ChangeLoad Default Config Other Web Manager FunctionsShow Log Messages Restart SystemUpgrading the System Software Preparing for the Upgrade Download Latest FirmwarePerforming the Upgrade To upgrade the Max firmwareHelp with your Max 410/420/430 HelpPound Key Placing Calls to the PstnPlacing Calls to Destinations within North America Max-to-Max Calling Placing International CallsCalling a Max 420’s FXS Port from Another Max Calling a Max 410’s FXO Port from Another MaxOn the New York City local Max unit On the London remote Max unitMax 410/420/430 User’s Guide Chapter Appendix a Troubleshooting Installation ProblemsNetwork Problems Symptom Possible Corrective Cause ActionUse the star key * in place of the periods Configuration Problems Calling ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix There are no user-serviceable parts inside the unit Appendix B Technical SupportAppendix C System Specifications Input power Temperature Storage temperatureMain processor OperationAppendix D Physical and Logical Port Number Table LogicalAppendix E Approvals and Listings For Max 410For Max FCC Declaration of ConformityParty responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Load Default · IndexNetwork Password · Telephone ·Telephone keypad · 18, 22, 23, 25