Printronix T5000e Series user manual Troubleshooting, Error Messages

Error Messages

Troubleshooting

If you are having problems with the validator, consult Table 5 for a list of symptoms and possible solutions.

Table 5. Troubleshooting the Validator

Symptom		Solution
The scanning beam does not	1.	Make sure the power/data cable is plugged
come on.		into the validator and the controller board on
		the printer. See “Installation” on page 15.
	2.	Make sure the validator has not been
		disabled in the VALIDATOR menu. See
		“Enabling And Disabling The Validator” on
		page 43.
	3.	Print a bar code validation demo page
		(page 36).
	4.	Call your service representative if the
		problem persists.
The scanning beam does not	1.	Adjust the validator along the length of the
cover the entire width of the		lower bracket so that the scanning beam
labels being printed.		covers the complete width of labels printed.
		See “Installation” on page 15.
	2.	Use “Beam Shift” to move the beam
		horizontally to cover the entire width of the
		labels. See “Shifting The Scanning Beam”
		on page 33.
Printing 3 mil or 5 mil x-dimension	The validator does not recognize x-dimensions
width bar codes constantly	as small as 3 mil or 5 mil. If you have to print bar
causes error messages.	codes this size, disable the validator to prevent
	error reports. See “Enabling And Disabling The
	Validator” on page 43.

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