Telstrat Argent manual ATA Maintenance

Page 18

Argent Terminal Adaptor - User Guide

3.7 ATA Maintenance

In the case where the Argent TA fails to operate, contact your Service Provider for assistance.

3.7.1Check the Seven Segment display

Check the ATA Seven Segment Display for indication of possible fault conditions. The normal running state is Decimal point only illuminated.

3.7.2Check that the Power is On

Check to see that the power is “on” and that all the physical connections are in place and correctly located.

3.7.3Restart the ATA

Switching off the power supply for 5 seconds then switching it on again will reboot the ATA. The reboot takes about 90 seconds. Do NOT press the RST button as this has other functions.

3.7.4Perform a Cold Reboot on the ATA

If performing a restart (described in section 3.6.3) does not restore the service, perform a cold reboot. To do this, turn off the power supply, then press and hold the RST button at the back of the ATA and turn power back on. Check the display orientation and that the correct TEI is displayed. The configuration info and, if necessary, the software will reload into the ATA as in the activation instructions. Display orientation and the TEI number will be preserved during the cold reboot.

3.7.5Test the OnRamp® 2 D-channel X.25 facility

If for some reason the ATA is unable to establish an X.25 connection, the display will show a flashing 6 (Last call attempt failed, D-Channel). If this happens contact the Service Provider for assistance on testing the OnRamp® 2 D-Channel X.25 facility.

3.7.6Contact the Service Provider and Replace the ATA

If the fault cannot be rectified, contact the Service Provider and inform them of the outcome of the test. The ATA may need to be replaced.

If the ATA is still under warranty, return it to the place of purchase for a replacement. If the product is out of warranty then a new ATA will need to be purchased.

Version 1.1

Telstra Corporation Limited

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ACN 051 775 556

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Contents Version Copyright 1999 Telstra Corporation Limited Table of Contents 24 Serial Port ‘AT’ Commands Introduction Description 3.1 ApplicationPackage Contents DefinitionsBack Panel Port FunctionsTop Panel Seven Segment Display Display InterpretationConnect ATA to NT1 ATA Activation InstructionsPrepare position Connect the Eftpos terminal to ATASelect the Required TEI Number Power-up the ATAAdjust the Display Orientation of the ATA Observe D-Channel X.25 Call Progress For the First CallObserve for Configuration File Errors Observe the Software DownloadObserve for Failure to Connect Observe that the ATA is ready and record the service details Replace the ATA if Faulty on ArrivalPoint-to-Point Protocol PPP Installation Click on Control PanelTick Don’t detect my modem I will select from list Installing Dial-Up Network Configuring Dial-Up Networking DUN Open Dial-Up Networking Double click on Make New Connection17 V.120 Setup Connect the Eftpos terminalEnd to end test ATA Maintenance Warranty ATA out of Warranty with Telstra Service Assurance ‘AT’ Commands IntroductionRegister settings Register DescriptionPots Telephone Supplementary Features 5.1 Introduction Abbreviations used in the Pots feature descriptions RSPTelephone Port Pots Features Call Waiting CWMalicious Call Identification Mcid / MCT Call Line Presentation Clip Call Forward Multiple Subscriber Number MSNOH DT #1# telephone number # RH
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