Socket Mobile 56K Modem Card manual Appendix C Support Resources, Technical Support

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Appendix C Support Resources

Technical Support

If you have trouble installing or using the 56K Modem Card, Socket has two technical support resources you can use:

Socket On-Demand Support (SOS) Socket On-Demand Support provides the quickest turnaround time and is the best place to start for technical support. Because it’s interactive, this virtual technical support assistant focuses in on your specific problem to provide the specific answers you need.

To access Socket On-Demand Support, please visit: www.socketcom.com/support/default.asp and click on the SOS icon.

If SOS cannot answer your inquiry, you will have the opportunity to submit your question(s) to a technical support engineer after the session. Your interactive session will be saved for reference.

Please note: To help expedite live tech support, you will be asked to register your product and provide some system configuration/environment information.

Live Technical Support

IMPORTANT! To obtain technical support for your product, you must first register your product online at www.socketcom.com/prodreg.

Once you have registered your product, you can contact Socket’s technical support department by doing either of the following:

•Submit an email inquiry through the online support system. After you register your product, you will be presented with an option to 'submit a problem'. Click on this option to follow the online process to submit an email request for technical support.

This is the fastest way to obtain technical support and has the quickest turnaround time. Registered customers who submit a question online will receive priority service. If we are unable to resolve your support

52 APPENDIX C: SUPPORT RESOURCES

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Contents 56K Modem Card Table of Contents Page Introduction OverviewPackage Contents Hardware FeaturesInstallation Steps Summary Setup for Windows CERegister Your Card Prepare Dial-up Information Install the Software Software InstallationSetup for Windows CE Set up the Dial-up Connection Insert the CardGo to Start Settings Connections. Tap on Modem Pocket PCEnter Dialing Settings Country code are correct. Tap on Dialing Patterns Go to Start Settings Connections. Tap on Connections Setup for Windows CE Enter Dialing Settings Country code are correct. Tap on Dialing Patterns Setup for Windows CE Select a modem Socket 56K Modem or Socket-CF+ 56KModem Baud rate Wait for dial tone before dialing Checked Configure… Handheld PC DevicesPort Settings, in the Baud Rate field, select 57600. Tap on Enter Dialing Properties Setup for Windows CE Connect to a Telephone Line Dial and ConnectEnding a Data Call Start Settings Connections ConnectMethod 1 Tap on the Connection icon Setup for Windows CE Method 2 Dial automatically from your application Ending a Data Call Go to Start Programs Communication Remote Networking Optional Set up the Card for Your Country Optional Check Connection Time Pocket PC 2000/2002 and HPC DevicesSetup for Casio BE-300 Install the Software Setup for Casio BE-300 Plug the card directly into a CompactFlash I/O slot Dial-up Selected Go to Main Connections. Tap on New Setting…Speed Select 57600 bps Wait for tone Checked Connect to a Telephone Line Ending a Data Call Go to Main WhereAreYou? Optional Set up Advanced Networking Setup for Windows 95/98/Me/2000/XP Insert the Card Install the Drivers NextSet up Your Dial-up Connection Select a device Select Standard Pcmcia Card ModemConnect to a Telephone Line Optional Set up Advanced Networking Properties Appendix a Specifications With CompactFlash-to-PC Card adapterAppendix B Network Information Network Information FormTechnical Support Appendix C Support ResourcesLive Technical Support Users’ Forum Limited Warranty Limited Software Warranty Copyright Notice Socket Communications, Inc