Possible Problems

Error Messages		Problems/Cause		Solutions
NO PAPER ****	1.	The media has run out.	1.	Load new media. Then press the
				[RESTART] key.
	2.	The media is not loaded properly.	2.	Reload the media correctly. Then
				press the [RESTART] key.
	3. The media is slack.		3. Take up any slack in the media.
RIBBON ERROR ****	The ribbon is not fed properly.		Remove the ribbon, and check the status
			of the ribbon. Replace the ribbon, if
			necessary. If the problem is not solved,
			turn off the printer, and call a TOSHIBA
			TEC authorised service representative.

NO RIBBON ****	The ribbon has run out.		Load a new ribbon. Then press the
			[RESTART] key.

REWIND FULL ****	The Built-In Rewinder Unit is full.		Remove the backing paper from the Built-
			In Rewinder Unit. Then press the
			[RESTART] key.
EXCESS HEAD TEMP	The Print Head has overheated.		Turn off the printer, and allow it to cool
			down (about 3 minutes). If this does not
			solve the problem, call a TOSHIBA TEC
			authorised service representative.
HEAD ERROR	There is a problem with the Print Head.		Replace the Print Head.
Other error messages	A hardware or software problem may		Turn the printer off and then on. If this
	have occurred.		does not solve the problem, turn off the
			printer again, and call a TOSHIBA TEC
			authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes		Solutions
The printer will not	1.	The Power Cord is disconnected.	1.	Plug in the Power Cord.
turn on.	2.	The AC outlet is not functioning	2.	Test with a power cord from another
		correctly.		electric appliance.
	3.	The fuse has blown, or the circuit	3.	Check the fuse or breaker.
		breaker has tripped.
The media is not fed.	1.	The media is not loaded properly.	1.	Load the media properly.
	2.	The printer is in an error condition.	2.	Solve the error in the message display.
				(See Section 5.1 for more detail.)
Nothing is printed on	1.	The media is not loaded properly.	1.	Load the media properly.
the media.	2.	The ribbon is not loaded properly.	2.	Load the ribbon properly.
	3.	The print head is not installed	3.	Install the print head properly. Close
		properly.		the Print Head Block.
	4.	The ribbon and media are not	4.	Select an appropriate ribbon for the
		matched.		media type being used.
The printed image is	1.	The ribbon and media are not	1.	Select an appropriate ribbon for the
blurred.		matched.		media type being used.
	2.	The Print Head is not clean.	2.	Clean the print head using the Print
				Head Cleaner or a cotton swab slightly
				moistened with ethyl alcohol.
The cutter does not	1.	The Cutter Cover is not attached	1.	Attach the Cutter Cover properly.
cut.		properly.
	2.	The media is jammed in the Cutter.	2.	Remove the jammed paper.
	3.	The cutter blade is dirty.	3.	Clean the cutter blade.

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