Toshiba BSX5TTS22QMR Removing Jammed Media, Do not use any tool that may damage the Print Head

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5. TROUBLESHOOTING

ENGLISH VERSION EO1-33036

5.3 Removing Jammed Media

5.3Removing Jammed Media

CAUTION!

Do not use any tool that may damage the Print Head.

This section describes in detail how to remove jammed media from the printer.

1.Turn off and unplug the printer.

2.Open the Top Cover.

3.Turn the Head Lever to Free position, then open the Ribbon Shaft Holder Plate.

4.Open the Print Head Block.

5.Remove the ribbon and media.

NOTE:

If you get frequent jams in the cutter, contact a TOSHIBA TEC authorised service representative.

Print Head Block	Ribbon Shaft Holder Plate

6.Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could damage the printer.

7.Clean the Print Head and Platen, then remove any further dust or foreign substances.

8.Paper jams in the Cutter Unit can be caused by wear or residual glue from label stock on the cutter. Do not use non-specified media in the cutter.

CAUTION!

When removing the jammed media, be careful not to damage the print head with a hard object like a watch or a ring.

Care must be taken not to allow the metal or glass part of a watch to touch the print head edge.

Care must be taken not to allow a metal object like a ring to touch the print head edge.

Since the print head element can be easily damaged by shock, please treat it carefully by not hitting a hard object against it.

E5- 3

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Contents SX5T Series Vorsicht CE Compliance for EU onlyWkhsoxj Request Regarding Maintenance PrecautionsTable of Contents EA2-1 EA1-1EA3-1 EA4-1Product Overview Introduction FeaturesUnpacking Accessories Appearance DimensionsFront View Rear ViewInterior Operation PanelPrecautions Printer SetupProcedure before Operation Gori Connecting the Cables to Your PrinterConnecting the Power Cord Turning on the Printer Turning the PrinterTurning OFF the Printer Parts, be sure to load Loading the MediaDo not over-tighten the Locking Ring of the Supply Holder Setting the Black Mark Sensor position Setting the Feed Gap Sensor positionStrip mode Batch modeSTANDARD/PEEL OFF position Adjustment Build-in rewinder modeCut mode Loading the Ribbon Auto Ribbon Saving Mode Pcmcia Cards Test Print 3517$5&2 Printer’s power OFF then back to on and check that the LCD Sample of the bar code test print label Operation Panel On Line ModeOperation ResetDump Mode Cleaning MaintenancePrint Head/Platen/ Sensors Covers and Panels Optional Cutter Module Care/Handling of the Media and RibbonError Messages TroubleshootingError Messages Problems/Causes Solutions Restart keyError Messages Problems/Cause Solutions Possible ProblemsPossible Problems Causes Solutions Do not use any tool that may damage the Print Head Removing Jammed MediaThreshold setting procedure Threshold SettingA1.1 Printer Appendix 1 SpecificationsModel A1.3 Media A1.2 OptionsA1.3.1 Media Type LabelLabel A1.3.2 Detection Area of the Transmissive SensorA1.3.4 Effective Print Area A1.3.3 Detection Area of the Reflective SensorTag paper with square holes Figure below shows the effective print area on the media A1.4 RibbonAppendix 2 Messages and Leds Symbols in the message67$9$ „Interface Cables Appendix 3 InterfaceAppendix 4 Print Samples JAN13, EAN13 Interleaved 2 CODE39 StandardEAN13+2 digits EAN13+5 digitsIndustrial 2 UPC-A+5 digitsBar code GlossariesUSB Universal Serial Bus Print head elementIndex Index Page Page EO1-33036B

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