Toshiba B-EV4D owner manual Troubleshooting Guide

Symptom

Cause

Solutions

The power lamp of the

The power cord is not connected

Disconnect the power cord from the AC

Power Adapter does not

to the Power Adapter.

outlet, connect the power cord to the Power

light up though the power

Adapter, then connect it to the AC outlet.

cord is plugged in an AC

（⇒ Section 2.5）

outlet.

There is a power failure or the

Test the AC outlet with a power cord from

power is not being supplied to

another electric appliance.

the AC outlet.

If power is not being supplied, consult an

electrician or your Electricity supplier.

The fuse of the building has

Check the fuse or circuit breaker.

blown or the circuit breaker has

tripped.

The Indicator Lamp does

The Power Adapter Connector is

Disconnect the power cord from the AC

not light up in green when

disconnected from the Power

outlet, insert the Power Adapter Connector

the power switch is turned

Jack.

into the Power Jack, then connect the power

on though the power lamp

cord to the AC outlet. （⇒ Section 2.5）

of the Power Adapter is

lit.

Media is not issued.

The media is not loaded

Reload the media properly.

properly.

（⇒ Section 2.7）

The interface cable is not

Connect the interface cable again.

connected properly.

（⇒ Section 2.4）

The media sensor is dirty.

Clean the media sensor.

（⇒ Section 3.1.2）

Nothing is printed.

The media is not loaded

Reload the media properly.

properly.

（⇒ Section 2.7）

Print data is not sent from the

Send print data.

host computer.

Poor print

TOSHIBA TEC approved media

Replace the media with TOSHIBA TEC

is not used.

approved one.

The print head is dirty.

Clean the print head. （⇒ Section 3.1.1）

Missing dots

The print head is dirty.

Clean the print head.

（⇒ Section 3.1.1）

The print head elements are

When the missing dots affect printouts, turn

partly broken.

off the printer and contact the nearest

TOSHIBA TEC representative to ask for

replacement of the print head.