Toshiba 4540c with GA-1211-EX manual Problem Description, Corrective Action

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3 TROUBLESHOOTING

Scanning Problems

This section describes troubleshooting for using scan data.

The scanned data cannot be saved in the specified location

Problem Description

I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the data is not saved in the specified location.

Corrective Action

Check the following points:

[SCAN TO SMB]

yThe network path to the folder where you want to store the scanned data is correctly specified.

yThe user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

yThe option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the Configuration and Setup.

[SCAN TO FTP]

yThe path to the folder in the FTP server where you want to store the scanned data is correctly specified.

yThe user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.

yThe FTP server is operating properly.

yThe option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option, refer to the Configuration and Setup.

[SCAN TO MAILBOX]

yThe mailbox name specified in the [MAILBOX NAME] box is correct.

To find information about troubleshooting other than the above, refer to the Troubleshooting Guide.

56 Scanning Problems

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Contents Operators Manual Page ‰ Screens „ How to read this manual ‰ Symbols in this manual‰ Trademarks Page Contents Contents TopAccess User Mode TopAccess Admin ModeOperations From the Control Panel „ Scan „ FAX ‰ Admin menu in User Functions ‰ User menu in User FunctionsGeneral menu in Admin menu Network menu in Admin menu LIST/REPORT menu in Admin menuPRINTER/E-FILING menu in Admin menu „ JOB Status „ TopAccess Device tab „ Launching TopAccessSTUDIO4540C Series/e-STUDIO6550C Series „ TopAccess Job Status tab ‰ Setting up mailboxes TopAccess User Mode „ Setting up from TopAccess Administration tab ‰ Setup Setting up General SettingSetting up Device Information Setting up FunctionsSetting up Network Setting up Energy SaveSetting up Http Network Service Setting up DNS SessionSetting up Smtp Server Setting up Web Services Setting Setting up Print Service settings Setting up Network Setting up Odca Off Device Customization ArchitectureAuthentication menu Setting up Department SettingSetting up Device Certificate Setting up User Authentication SettingCertificate Management menu Upload Software Remove Software TopAccess Admin Mode Software Included in the e-STUDIO Client Utilities CD-ROM GA-1211-EX/GA-1310-EX Specific Functions Operations From the Control Panel„ Turning power off Shutdown „ MenuSMB/FTP/OTHER ‰ Scan to SMB/FTP/OTHER Continue the operation as required Specify the following items as required and press OKSpecify the following item as required and press OK When the SMB/FTP/OTHER menu reappears, press OK Press Scan Operations From the Control Panel Regarding restrictions on Scan to SMB/FTP/OTHER Scan to SMB Scan to FTP Scan to Hold QueuePress Network in the Admin menu ‰ Setting the TCP/IP protocol IPv4Press IPv4 ‰ Setting the Http network service Press HttpSpecify the following items as required and press OK ‰ Setting the Ldap service Press OtherSpecify the following item as required and press OK „ Launching TopAccess from the WebTools home Registering or editing a private templatePrivate template group and click OK Click Edit to define or edit the template properties Select the SMB/FTP/OTHER check box and click Select Agent ‰ Panel Setting Private template Picture‰ SMB/FTP/OTHER Setting Private template Network Path‰ Scan Setting Private template PreviewResolution 15Omit Blank „ Notice on the department management/user authentication Page Scanning Problems Error CodesProblem Description Corrective ActionError Codes „ Error codes on print jobsPage Index Index Page With GA-1310-EX