Dell G884D manual Dell Diagnostics When to Use Dell Diagnostics

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Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

When to Use Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 35 and run Dell Diagnostics before you contact Dell for technical assistance.

NOTE: Dell Diagnostics work only on Dell computers.

It is recommended that you print these procedures before you begin.

Start Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting Dell Diagnostics From Your Hard Drive

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2Turn on (or restart) your computer.

3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media (see "Starting Dell Diagnostics From the Drivers and Utilities Media" on page 32).

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in system setup.

Troubleshooting

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Contents Dell XPS Quick Reference Guide Macrovision Product Notice Contents Lockups and Software Problems Starting Dell Diagnostics FromReinstalling Drivers and Utilities Automated Order-Status Service Technical Support and Customer ServiceReturning Items for Warranty Repair or Credit Contents Front View of the Computer About Your ComputerAbout Your Computer Back View of the Computer Back Panel Connectors Front Panel ConnectorsAbout Your Computer Setting Up Your Computer Setting Up Your ComputerSafety Instructions Installing Your Computer in an EnclosureSetting Up Your Computer Setting Up Your Internet Connection Connecting to the InternetTransferring Information to a New Computer Memory SpecificationsSpecifications ProcessorConnector ConnectorsConnector size Connector data widthNetwork adapter DrivesConnectors Audio FlexBay Ieee 1394 FirewireESATA Serial ATAHard-drive activity light Power buttonPower light Controls and LightsEnvironmental PowerWattage PhysicalGrms Understanding Intel SpeedStep Technology Optimizing for Greater PerformanceOptimizing for Greater Performance Optimizing for Greater Performance Beep Codes TroubleshootingTroubleshooting Tools TroubleshootingCode Description Suggested Remedy Repetitive Continue until you have identified a faultyError Type into your computer see the ServiceCode Description If the problem persists, contact Dell see Contacting Dell onMessage Possible Cause Corrective Action System MessagesMessage Possible Cause Message Possible Cause Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics When to Use Dell DiagnosticsInsert the Drivers and Utilities media Option Function Dell Diagnostics Main MenuYour computer Power Problems Solving ProblemsMemory Problems Computer does not start up Lockups and Software ProblemsSolid blue screen appears Drivers Reinstalling Your Operating SystemWhat Is a Driver? Reinstalling Your Operating SystemIdentifying Drivers Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities media Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore Before you Begin Using the Operating System MediaReinstalling Windows Vista Finding Information Terms and Conditions U.S. only Using and maintaining devicesDell Technology Guide About your operating system Obtaining Assistance Getting HelpGetting Help Online Services Technical Support and Customer ServiceProduct Information Problems With Your OrderAutoTech Service Automated Order-Status ServiceBefore You Call Returning Items for Warranty Repair or CreditPage Contacting Dell Index IndexIndex Index Index