Dell G884D manual

Page 53

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Getting Help

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Contents Dell XPS Quick Reference Guide Macrovision Product Notice Contents Reinstalling Drivers and Utilities Starting Dell Diagnostics FromLockups and Software Problems Returning Items for Warranty Repair or Credit Technical Support and Customer ServiceAutomated Order-Status Service Contents About Your Computer About Your ComputerFront View of the Computer Back View of the Computer Back Panel Connectors Front Panel ConnectorsAbout Your Computer Safety Instructions Setting Up Your ComputerInstalling Your Computer in an Enclosure Setting Up Your ComputerSetting Up Your Computer Setting Up Your Internet Connection Connecting to the InternetTransferring Information to a New Computer Specifications SpecificationsProcessor MemoryConnector size ConnectorsConnector data width ConnectorNetwork adapter DrivesConnectors Audio ESATA Ieee 1394 FirewireSerial ATA FlexBayPower light Power buttonControls and Lights Hard-drive activity lightWattage PowerPhysical EnvironmentalGrms Optimizing for Greater Performance Optimizing for Greater PerformanceUnderstanding Intel SpeedStep Technology Optimizing for Greater Performance Troubleshooting Tools TroubleshootingTroubleshooting Beep CodesError Continue until you have identified a faultyType into your computer see the Service Code Description Suggested Remedy RepetitiveCode Description If the problem persists, contact Dell see Contacting Dell onMessage Possible Cause Corrective Action System MessagesMessage Possible Cause Message Possible Cause Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics When to Use Dell DiagnosticsInsert the Drivers and Utilities media Option Function Dell Diagnostics Main MenuYour computer Power Problems Solving ProblemsMemory Problems Computer does not start up Lockups and Software ProblemsSolid blue screen appears What Is a Driver? Reinstalling Your Operating SystemReinstalling Your Operating System DriversIdentifying Drivers Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities media Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore Before you Begin Using the Operating System MediaReinstalling Windows Vista Finding Information Dell Technology Guide About your operating system Using and maintaining devicesTerms and Conditions U.S. only Getting Help Getting HelpObtaining Assistance Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Returning Items for Warranty Repair or CreditPage Contacting Dell Index IndexIndex Index Index