Dell G884D manual Returning Items for Warranty Repair or Credit, Before You Call

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Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 54

2Include a copy of the invoice and a letter describing the reason for the return.

3Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 53), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 31).

4Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

5Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 53). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

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Getting Help

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Contents Dell XPS Quick Reference Guide Macrovision Product Notice Contents Lockups and Software Problems Starting Dell Diagnostics FromReinstalling Drivers and Utilities Automated Order-Status Service Technical Support and Customer ServiceReturning Items for Warranty Repair or Credit Contents Front View of the Computer About Your ComputerAbout Your Computer Back View of the Computer Front Panel Connectors Back Panel ConnectorsAbout Your Computer Setting Up Your Computer Safety InstructionsInstalling Your Computer in an Enclosure Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionTransferring Information to a New Computer Specifications SpecificationsProcessor MemoryConnectors Connector sizeConnector data width ConnectorDrives Network adapterConnectors Audio Ieee 1394 Firewire ESATASerial ATA FlexBayPower button Power lightControls and Lights Hard-drive activity lightPower WattagePhysical EnvironmentalGrms Understanding Intel SpeedStep Technology Optimizing for Greater PerformanceOptimizing for Greater Performance Optimizing for Greater Performance Troubleshooting Troubleshooting ToolsTroubleshooting Beep CodesContinue until you have identified a faulty ErrorType into your computer see the Service Code Description Suggested Remedy RepetitiveIf the problem persists, contact Dell see Contacting Dell on Code DescriptionSystem Messages Message Possible Cause Corrective ActionMessage Possible Cause Message Possible Cause Dell Diagnostics When to Use Dell Diagnostics Starting Dell Diagnostics From Your Hard DriveInsert the Drivers and Utilities media Dell Diagnostics Main Menu Option FunctionYour computer Solving Problems Power ProblemsMemory Problems Lockups and Software Problems Computer does not start upSolid blue screen appears Reinstalling Your Operating System What Is a Driver?Reinstalling Your Operating System DriversReinstalling Drivers and Utilities Identifying DriversUsing the Drivers and Utilities media Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore Using the Operating System Media Before you BeginReinstalling Windows Vista Finding Information Terms and Conditions U.S. only Using and maintaining devicesDell Technology Guide About your operating system Obtaining Assistance Getting Help Getting Help Technical Support and Customer Service Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Product InformationReturning Items for Warranty Repair or Credit Before You CallPage Contacting Dell Index IndexIndex Index Index