Dell G884D manual Lockups and Software Problems, Computer does not start up

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I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —

•Reseat the memory modules (see the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory.

•Ensure that you are following the memory installation guidelines (see the Service Manual on the Dell Support website at support.dell.com).

•Your computer supports DDR3 memory. For more information about the type of memory supported by your computer, see "Specifications" on page 15.

•Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

The computer does not start up

Ensure that the power cable is firmly connected to the computer and to the electrical outlet.

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then

reinstall the program.

Troubleshooting

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Contents Dell XPS Quick Reference Guide Macrovision Product Notice Contents Lockups and Software Problems Starting Dell Diagnostics FromReinstalling Drivers and Utilities Automated Order-Status Service Technical Support and Customer ServiceReturning Items for Warranty Repair or Credit Contents Front View of the Computer About Your ComputerAbout Your Computer Back View of the Computer Back Panel Connectors Front Panel ConnectorsAbout Your Computer Safety Instructions Setting Up Your ComputerInstalling Your Computer in an Enclosure Setting Up Your ComputerSetting Up Your Computer Setting Up Your Internet Connection Connecting to the InternetTransferring Information to a New Computer Specifications SpecificationsProcessor MemoryConnector size ConnectorsConnector data width ConnectorNetwork adapter DrivesConnectors Audio ESATA Ieee 1394 FirewireSerial ATA FlexBayPower light Power buttonControls and Lights Hard-drive activity lightWattage PowerPhysical EnvironmentalGrms Understanding Intel SpeedStep Technology Optimizing for Greater PerformanceOptimizing for Greater Performance Optimizing for Greater Performance Troubleshooting Tools TroubleshootingTroubleshooting Beep CodesError Continue until you have identified a faultyType into your computer see the Service Code Description Suggested Remedy RepetitiveCode Description If the problem persists, contact Dell see Contacting Dell onMessage Possible Cause Corrective Action System MessagesMessage Possible Cause Message Possible Cause Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics When to Use Dell DiagnosticsInsert the Drivers and Utilities media Option Function Dell Diagnostics Main Menu Your computer Power Problems Solving ProblemsMemory Problems Computer does not start up Lockups and Software ProblemsSolid blue screen appears What Is a Driver? Reinstalling Your Operating SystemReinstalling Your Operating System DriversIdentifying Drivers Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities media Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore Before you Begin Using the Operating System MediaReinstalling Windows Vista Finding Information Terms and Conditions U.S. only Using and maintaining devicesDell Technology Guide About your operating system Obtaining Assistance Getting HelpGetting Help Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Returning Items for Warranty Repair or CreditPage Contacting Dell Index IndexIndex Index Index