Dell G884D manual Insert the Drivers and Utilities media

Page 32

5At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see "Dell Diagnostics Main Menu" on page 33).

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

6After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.

7Close the Main Menu window to exit Dell Diagnostics and restart the computer.

Starting Dell Diagnostics From the Drivers and Utilities Media

1Insert the Drivers and Utilities media.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.

4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

5Type 1 to start the CD menu and press <Enter> to proceed.

6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7When the Dell Diagnostics Main Menu appears, select the test you want to run.

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

32

Troubleshooting

Image 32

Contents Dell XPS Quick Reference Guide Macrovision Product Notice Contents Reinstalling Drivers and Utilities Starting Dell Diagnostics FromLockups and Software Problems Returning Items for Warranty Repair or Credit Technical Support and Customer ServiceAutomated Order-Status Service Contents About Your Computer About Your ComputerFront View of the Computer Back View of the Computer Front Panel Connectors Back Panel ConnectorsAbout Your Computer Setting Up Your Computer Safety InstructionsInstalling Your Computer in an Enclosure Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionTransferring Information to a New Computer Specifications SpecificationsProcessor MemoryConnectors Connector sizeConnector data width ConnectorDrives Network adapterConnectors Audio Ieee 1394 Firewire ESATASerial ATA FlexBayPower button Power lightControls and Lights Hard-drive activity lightPower WattagePhysical EnvironmentalGrms Optimizing for Greater Performance Optimizing for Greater PerformanceUnderstanding Intel SpeedStep Technology Optimizing for Greater Performance Troubleshooting Troubleshooting ToolsTroubleshooting Beep CodesContinue until you have identified a faulty ErrorType into your computer see the Service Code Description Suggested Remedy RepetitiveIf the problem persists, contact Dell see Contacting Dell on Code DescriptionSystem Messages Message Possible Cause Corrective Action Message Possible Cause Message Possible Cause Dell Diagnostics When to Use Dell Diagnostics Starting Dell Diagnostics From Your Hard DriveInsert the Drivers and Utilities media Dell Diagnostics Main Menu Option FunctionYour computer Solving Problems Power ProblemsMemory Problems Lockups and Software Problems Computer does not start upSolid blue screen appears Reinstalling Your Operating System What Is a Driver?Reinstalling Your Operating System DriversReinstalling Drivers and Utilities Identifying DriversUsing the Drivers and Utilities media Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore Using the Operating System Media Before you BeginReinstalling Windows Vista Finding Information Dell Technology Guide About your operating system Using and maintaining devicesTerms and Conditions U.S. only Getting Help Getting HelpObtaining Assistance Technical Support and Customer Service Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Product InformationReturning Items for Warranty Repair or Credit Before You CallPage Contacting Dell Index IndexIndex Index Index