Dell G884D manual Solving Problems, Power Problems

Page 35

To start the Hardware Troubleshooter:

1Click the Windows Vista start button ™, and click Help and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Solving Problems

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power.

•Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

•If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

•Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

•Ensure that the main power cable and front panel cable are securely connected to the system board (see the Service Manual on the Dell Support website at support.dell.com).

I F T H E P O W E R L I G H T I S S T E A D Y B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I N G —

•Ensure that the display is connected and powered on.

•If the display is connected and powered on, see "Beep Codes" on page 25.

I F T H E P O W E R L I G H T I S B L I N K I N G B L U E — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

Troubleshooting

35

Image 35

Contents Dell XPS Quick Reference Guide Macrovision Product Notice Contents Reinstalling Drivers and Utilities Starting Dell Diagnostics FromLockups and Software Problems Returning Items for Warranty Repair or Credit Technical Support and Customer ServiceAutomated Order-Status Service Contents About Your Computer About Your ComputerFront View of the Computer Back View of the Computer Back Panel Connectors Front Panel ConnectorsAbout Your Computer Setting Up Your Computer Setting Up Your ComputerSafety Instructions Installing Your Computer in an EnclosureSetting Up Your Computer Setting Up Your Internet Connection Connecting to the InternetTransferring Information to a New Computer Memory SpecificationsSpecifications ProcessorConnector ConnectorsConnector size Connector data widthNetwork adapter DrivesConnectors Audio FlexBay Ieee 1394 FirewireESATA Serial ATAHard-drive activity light Power buttonPower light Controls and LightsEnvironmental PowerWattage PhysicalGrms Optimizing for Greater Performance Optimizing for Greater PerformanceUnderstanding Intel SpeedStep Technology Optimizing for Greater Performance Beep Codes TroubleshootingTroubleshooting Tools TroubleshootingCode Description Suggested Remedy Repetitive Continue until you have identified a faultyError Type into your computer see the ServiceCode Description If the problem persists, contact Dell see Contacting Dell onMessage Possible Cause Corrective Action System MessagesMessage Possible Cause Message Possible Cause Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics When to Use Dell Diagnostics Insert the Drivers and Utilities media Option Function Dell Diagnostics Main MenuYour computer Power Problems Solving ProblemsMemory Problems Computer does not start up Lockups and Software ProblemsSolid blue screen appears Drivers Reinstalling Your Operating SystemWhat Is a Driver? Reinstalling Your Operating SystemIdentifying Drivers Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities media Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore Before you Begin Using the Operating System MediaReinstalling Windows Vista Finding Information Dell Technology Guide About your operating system Using and maintaining devicesTerms and Conditions U.S. only Getting Help Getting HelpObtaining Assistance Online Services Technical Support and Customer ServiceProduct Information Problems With Your OrderAutoTech Service Automated Order-Status ServiceBefore You Call Returning Items for Warranty Repair or CreditPage Contacting Dell Index IndexIndex Index Index