Dell XPS manual Dell Technical Support Policy U.S. Only, 111

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4Open the computer cover (see page 70).

5Locate the 3-pin password jumper (PASS) on the system board (see page 73), and attach the jumper plug to pins 2 and 3 to clear the password. A white arrow on the system board points to pin 1.

NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.

6Close the computer cover (see page 102).

7Connect your computer and monitor to electrical outlets, and turn them on.

8After the Microsoft® Windows® desktop appears on your computer, shut down the computer (see page 25).

9Turn off the monitor and disconnect it from the electrical outlet.

10Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board.

11Open the computer cover (see page 70).

12Locate the 3-pin password jumper on the system board (see page 73) and attach the jumper to pins 1 and 2 to reenable the password feature.

13Replace the computer cover (see page 102).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

14Connect your computer and devices to electrical outlets, and turn them on.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.

1

2

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the stan- dard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the com- puter’s service contract.

Appendix

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Contents Diagnostic lights Headphone connector Microphone connectorIeee 1394 connector Serial connector FansAbbreviations and Acronyms Contents Optimizing Performance Mail, Modem, and Internet ProblemsUsing Microsoft Windows XP System Restore Restoring the Computer to an Earlier Operating StateResolving Software and Hardware Incompatibilities Protecting Against Electrostatic Discharge Removing and Installing Parts128 105109 110Contents Safety General Safety When Working Inside Your Computer Safety When Using Your ComputerSafety Protecting Against Electrostatic Discharge Safety Ergonomic Computing HabitsSafety Battery Disposal W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer How to change my display resolution My computer documentation Service Tag and Microsoft Windows LabelResourceCD Drivers for my computerFinding Information for Your Computer Using Your Computer Opening the Drive Door Connecting Two MonitorsIf both monitors have VGA connectors TV OUT connector DVI white connectorOptional VGA adapter Configuring Graphics Cards Settings and FunctionsIf one of the monitors is a television About Your RAID Configuration About Serial ATA DrivesRemoving the Graphics Card Driver Segment Hard drive RAID LevelSegment Transferring Information to a New ComputerCopying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsHelpful Tips Network Setup Wizard Turning Off Your ComputerIntegrated firewall provided with Windows XP Using Your Computer Optimizing Performance Intel Performance Acceleration TechnologyDDR Memory and Processor Front-Side Bus Hyper-ThreadingOverclocking Solving Problems Finding SolutionsFinding Help Information Battery Problems Drive ProblemsFloppy drive problems CD drive problems Under Error-checking, click Check Now Problems writing to a CD-RW driveDVD drive problems Hard drive problemsMail, Modem, and Internet Problems Error Messages Click Add or Remove ProgramsClick the Change or Remove Program icon General Problems Computer stops respondingProgram stops responding Other software problems Program crashes repeatedlySolid blue screen appears General hardware problems Other technical problemsIeee 1394 Device Problems Keyboard ProblemsClick Printers and Other Hardware Simultaneously press CtrlEsc to display the Start menu Mouse ProblemsNetwork Problems NetworkIntegrity/speed light Power Problems Printer Problems Click Scanners and Cameras Scanner ProblemsNo sound from speakers Sound and Speaker ProblemsVideo and Monitor Problems No sound from headphonesIf the screen is blank Click Appearance and Themes If the screen is difficult to readSolving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionAdvanced Troubleshooting = yellow = green = off Light Pattern Problem Description Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From the ResourceCD Starting the Dell Diagnostics From Your Hard DriveDell Diagnostics Main Menu Option FunctionTab Function Drivers What Is a Driver?Identifying Drivers Reinstalling DriversClick System Restore Using Microsoft Windows XP System RestoreCreating a Restore Point Using the ResourceCDRestoring the Computer to an Earlier Operating State Undoing the Last System RestoreClick Performance and Maintenance and click System Enabling System RestoreClick Performance and Maintenance Click the System Restore tabBefore You Begin Reinstalling Microsoft Windows XPReinstalling Windows XP Booting From the Operating System CDNext Windows XP SetupAdvanced Troubleshooting Computer. Instead, perform a Microsoft Windows shutdown Removing and Installing PartsFront and Back View of the Computer Front ViewFront View Doors Open Back View Network or broadband jack Removing and Installing Parts Precautionary Measures Before You BeginRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Page Floppy drive CD/DVD drive Hard drive Inside View of Your ComputerMemory System Board ComponentsDDR Memory Overview Memory Installation GuidelinesInstalling Memory Notch Memory module Cutouts Crossbar PCI Cards Installing a PCI CardNot fully seated card Fully seated card Bracket Filler bracket Alignment guide Alignment bar Retention arm Removing a PCI CardRemoving an AGP Card AGP CardsInstalling an AGP Card DrivesOverview Hard Drive Removing a Hard DriveFloppy drive CD/DVD drives Hard drives IDE hard drive example Installing a Hard DrivePower cable Tabs IDE hard- drive cable Power cable TabsDrive Bracket rails Screws System board ConnectorRemoving a Floppy Drive Floppy DriveTabs Floppy drive Installing a Floppy DriveTabs Floppy drive Power cable Tabs CD/DVD drive cable Audio cable CD/DVD DriveRemoving a CD/DVD Drive Installing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cable Removing the Processor Airflow Shroud Processor Airflow ShroudInstalling the Processor Airflow Shroud Top anchor tabsSide anchor tabs Indentations Bottom anchor tabs Processor Installing the ProcessorProcessor socket Retention module Heat sink processor socket Release tab Removing the ProcessorFront Panel Removing the Front PanelRelease lever Processor Socket Replacing the Front Panel Removing the Drive Door Drive DoorTop bracket hinge Bottom bracket hinge Replacing the Drive DoorDoor hinge Door bracket/door hinge assembly100 Hinge tab Door hinges Door bracket101 BatteryBattery Closing the Computer Cover102 Cover latch release Security cable slot Padlock ring 103Removing and Installing Parts 105 SpecificationsExpansion Bus 106Video AudioControls and Lights 107Environmental Power108 PhysicalBoot Sequence Standard SettingsViewing Settings System Setup Screens110 Clearing Forgotten PasswordsChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots111 Dell Technical Support Policy U.S. Only112 Definition of Dell-Installed Software and PeripheralsContacting Dell Definition of Third-Party Software and Peripherals113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Limited Warranties and Return Policy What is covered by this limited warranty?What is not covered by this limited warranty? Regulatory Notices129 How long does this limited warranty last?What do I do if I need warranty service? What will Dell do?130 How will you fix my product? What if I purchased a service contract?May I transfer the limited warranty? Total Satisfaction Return Policy U.S. Only132 133 134 Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada Only136 Intel’s Three Year Limited WarrantyWhat are Errata? 137Appendix Index 139 IndexProcessor Problems Modem problems Help file, 14 accessing140 Index Index 141 142 Index Wizard, 37 reinstalling, 60 scanner, 44 System Restore
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