Dell XPS manual 114

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Belgium (Brussels)	Website: support.euro.dell.com
International Access Code: 00	E-mail: tech_be@dell.com
Country Code: 32	E-mail for French Speaking Customers:
City Code: 2	support.euro.dell.com/be/fr/emaildell/
City Code: 2
	Technical Support	02 481 92 88
	Customer Care	02 481 91 19
	Corporate Sales	02 481 91 00
	Fax	02 481 92 99
	Switchboard	02 481 91 00

Bermuda	General Support	1-800-342-0671

Bolivia	General Support	toll-free: 800-10-0238

Brazil	Website: www.dell.com/br
International Access Code: 00	Customer Support, Technical Support	0800 90 3355
Country Code: 55	Tech Support Fax	51 481 5470
City Code: 51	Customer Care Fax	51 481 5480
	Sales	0800 90 3390

British Virgin Islands	General Support	toll-free: 1-866-278-6820

Brunei	Customer Technical Support (Penang, Malaysia)	604 633 4966
Country Code: 673	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales (Penang, Malaysia)	604 633 4955

Canada (North York, Ontario)	Online Order Status: www.dell.ca/ostatus
International Access Code: 011	AutoTech (automated technical support)	toll-free: 1-800-247-9362
	TechFax	toll-free: 1-800-950-1329
	Customer Care (Home Sales/Small Business)	toll-free: 1-800-847-4096
	Customer Care (med./large business, government)	toll-free: 1-800-326-9463
	Technical Support (Home Sales/Small Business)	toll-free: 1-800-847-4096
	Technical Support (med./large bus., government)	toll-free: 1-800-387-5757
	Sales (Home Sales/Small Business)	toll-free: 1-800-387-5752
	Sales (med./large bus., government)	toll-free: 1-800-387-5755
	Spare Parts Sales & Extended Service Sales	1 866 440 3355

Cayman Islands	General Support	1-800-805-7541

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Appendix

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Contents Serial connector Fans Headphone connector Microphone connectorIeee 1394 connector Diagnostic lightsAbbreviations and Acronyms Contents Mail, Modem, and Internet Problems Optimizing PerformanceUsing Microsoft Windows XP System Restore Restoring the Computer to an Earlier Operating StateResolving Software and Hardware Incompatibilities Removing and Installing Parts Protecting Against Electrostatic Discharge110 105109 128Contents Safety General Safety When Using Your Computer Safety When Working Inside Your ComputerSafety Protecting Against Electrostatic Discharge Safety Ergonomic Computing HabitsSafety Battery Disposal W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer How to change my display resolution Drivers for my computer Service Tag and Microsoft Windows LabelResourceCD My computer documentationFinding Information for Your Computer Opening the Drive Door Connecting Two Monitors Using Your ComputerIf both monitors have VGA connectors TV OUT connector DVI white connectorOptional VGA adapter Configuring Graphics Cards Settings and FunctionsIf one of the monitors is a television About Your RAID Configuration About Serial ATA DrivesRemoving the Graphics Card Driver RAID Level Segment Hard driveTransferring Information to a New Computer SegmentCopying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsHelpful Tips Network Setup Wizard Turning Off Your ComputerIntegrated firewall provided with Windows XP Using Your Computer Hyper-Threading Intel Performance Acceleration TechnologyDDR Memory and Processor Front-Side Bus Optimizing PerformanceOverclocking Finding Solutions Solving ProblemsFinding Help Information Battery Problems Drive ProblemsFloppy drive problems CD drive problems Hard drive problems Problems writing to a CD-RW driveDVD drive problems Under Error-checking, click Check NowMail, Modem, and Internet Problems Error Messages Click Add or Remove ProgramsClick the Change or Remove Program icon General Problems Computer stops respondingProgram stops responding Other software problems Program crashes repeatedlySolid blue screen appears Other technical problems General hardware problemsIeee 1394 Device Problems Keyboard ProblemsClick Printers and Other Hardware Mouse Problems Simultaneously press CtrlEsc to display the Start menuNetwork Problems NetworkIntegrity/speed light Power Problems Printer Problems Scanner Problems Click Scanners and CamerasSound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Click Appearance and ThemesSolving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionAdvanced Troubleshooting = yellow = green = off Light Pattern Problem Description Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the ResourceCDDell Diagnostics Main Menu Option FunctionTab Function What Is a Driver? DriversReinstalling Drivers Identifying DriversUsing the ResourceCD Using Microsoft Windows XP System RestoreCreating a Restore Point Click System RestoreUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateClick the System Restore tab Enabling System RestoreClick Performance and Maintenance Click Performance and Maintenance and click SystemBooting From the Operating System CD Reinstalling Microsoft Windows XPReinstalling Windows XP Before You BeginWindows XP Setup NextAdvanced Troubleshooting Front View Removing and Installing PartsFront and Back View of the Computer Computer. Instead, perform a Microsoft Windows shutdownFront View Doors Open Back View Network or broadband jack Removing and Installing Parts Precautionary Measures Before You BeginRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Page Inside View of Your Computer Floppy drive CD/DVD drive Hard driveSystem Board Components MemoryMemory Installation Guidelines DDR Memory OverviewInstalling Memory Notch Memory module Cutouts Crossbar Installing a PCI Card PCI CardsNot fully seated card Fully seated card Bracket Removing a PCI Card Filler bracket Alignment guide Alignment bar Retention armAGP Cards Removing an AGP CardInstalling an AGP Card DrivesOverview Hard Drive Removing a Hard DriveFloppy drive CD/DVD drives Hard drives Power cable Tabs Installing a Hard DrivePower cable Tabs IDE hard- drive cable IDE hard drive exampleSystem board Connector Drive Bracket rails ScrewsFloppy Drive Removing a Floppy DriveInstalling a Floppy Drive Tabs Floppy driveTabs Floppy drive Power cable Tabs CD/DVD drive cable Audio cable CD/DVD DriveRemoving a CD/DVD Drive Installing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cable Processor Airflow Shroud Removing the Processor Airflow ShroudInstalling the Processor Airflow Shroud Top anchor tabsSide anchor tabs Indentations Bottom anchor tabs Installing the Processor ProcessorProcessor socket Removing the Processor Retention module Heat sink processor socket Release tabFront Panel Removing the Front PanelRelease lever Processor Socket Replacing the Front Panel Drive Door Removing the Drive DoorReplacing the Drive Door Top bracket hinge Bottom bracket hingeHinge tab Door hinges Door bracket Door bracket/door hinge assembly100 Door hingeBattery 101Battery Closing the Computer Cover102 103 Cover latch release Security cable slot Padlock ringRemoving and Installing Parts Specifications 105Audio 106Video Expansion Bus107 Controls and LightsPhysical Power108 EnvironmentalSystem Setup Screens Standard SettingsViewing Settings Boot SequenceChanging Boot Sequence for Future Boots Clearing Forgotten PasswordsChanging Boot Sequence for the Current Boot 110Dell Technical Support Policy U.S. Only 111Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContacting Dell 112113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Regulatory Notices What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? 129What do I do if I need warranty service? What will Dell do?130 Total Satisfaction Return Policy U.S. Only What if I purchased a service contract?May I transfer the limited warranty? How will you fix my product?132 133 134 Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyIntel’s Three Year Limited Warranty 136137 What are Errata?Appendix Index Index 139Processor Problems Modem problems Help file, 14 accessing140 Index Index 141 Wizard, 37 reinstalling, 60 scanner, 44 System Restore 142 Index

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