Dell XPS manual Identifying Drivers, Reinstalling Drivers

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

6Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see page 56).

Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com and your Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

6Right-click the device for which the new driver was installed and click Properties.

7Click the Drivers tab.

8Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 57) to return your computer to the operating state that existed before you installed the new driver.

56

Advanced Troubleshooting