Dell XPS manual Program crashes repeatedly, Solid blue screen appears, Other software problems

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A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.

2 In the welcome screen, click Next.

3 Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING

INFORMATION

BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive installed, see the drive’s documentation for instructions.

ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the program documentation to ensure that the values or characters you are entering are valid.

CHECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.

Solving Problems

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Contents Ieee 1394 connector Headphone connector Microphone connectorSerial connector Fans Diagnostic lightsAbbreviations and Acronyms Contents Optimizing Performance Mail, Modem, and Internet ProblemsRestoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities Protecting Against Electrostatic Discharge Removing and Installing Parts109 105110 128Contents Safety General Safety When Working Inside Your Computer Safety When Using Your ComputerSafety Ergonomic Computing Habits Safety Protecting Against Electrostatic DischargeSafety Battery Disposal W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer How to change my display resolution ResourceCD Service Tag and Microsoft Windows LabelDrivers for my computer My computer documentationFinding Information for Your Computer Using Your Computer Opening the Drive Door Connecting Two MonitorsTV OUT connector DVI white connector If both monitors have VGA connectorsOptional VGA adapter Settings and Functions Configuring Graphics CardsIf one of the monitors is a television About Serial ATA Drives About Your RAID ConfigurationRemoving the Graphics Card Driver Segment Hard drive RAID LevelSegment Transferring Information to a New ComputerCopying CDs and DVDs Using Blank CD-Rs and CD-RWs How to Copy a CD or DVDHelpful Tips Turning Off Your Computer Network Setup WizardIntegrated firewall provided with Windows XP Using Your Computer DDR Memory and Processor Front-Side Bus Intel Performance Acceleration TechnologyHyper-Threading Optimizing PerformanceOverclocking Solving Problems Finding SolutionsFinding Help Information Drive Problems Battery ProblemsFloppy drive problems CD drive problems DVD drive problems Problems writing to a CD-RW driveHard drive problems Under Error-checking, click Check NowMail, Modem, and Internet Problems Click Add or Remove Programs Error MessagesClick the Change or Remove Program icon Computer stops responding General ProblemsProgram stops responding Program crashes repeatedly Other software problemsSolid blue screen appears General hardware problems Other technical problemsKeyboard Problems Ieee 1394 Device ProblemsClick Printers and Other Hardware Simultaneously press CtrlEsc to display the Start menu Mouse ProblemsNetwork Network ProblemsIntegrity/speed light Power Problems Printer Problems Click Scanners and Cameras Scanner ProblemsNo sound from speakers Sound and Speaker ProblemsNo sound from headphones Video and Monitor ProblemsIf the screen is blank Click Appearance and Themes If the screen is difficult to readSolving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsAdvanced Troubleshooting = yellow = green = off Light Pattern Problem Description When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From the ResourceCD Starting the Dell Diagnostics From Your Hard DriveOption Function Dell Diagnostics Main MenuTab Function Drivers What Is a Driver?Identifying Drivers Reinstalling DriversCreating a Restore Point Using Microsoft Windows XP System RestoreUsing the ResourceCD Click System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System RestoreClick Performance and Maintenance Enabling System RestoreClick the System Restore tab Click Performance and Maintenance and click SystemReinstalling Windows XP Reinstalling Microsoft Windows XPBooting From the Operating System CD Before You BeginNext Windows XP SetupAdvanced Troubleshooting Front and Back View of the Computer Removing and Installing PartsFront View Computer. Instead, perform a Microsoft Windows shutdownFront View Doors Open Back View Network or broadband jack Removing and Installing Parts Before You Begin Precautionary MeasuresRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Page Floppy drive CD/DVD drive Hard drive Inside View of Your ComputerMemory System Board ComponentsDDR Memory Overview Memory Installation GuidelinesInstalling Memory Notch Memory module Cutouts Crossbar PCI Cards Installing a PCI CardNot fully seated card Fully seated card Bracket Filler bracket Alignment guide Alignment bar Retention arm Removing a PCI CardRemoving an AGP Card AGP CardsDrives Installing an AGP CardOverview Removing a Hard Drive Hard DriveFloppy drive CD/DVD drives Hard drives Power cable Tabs IDE hard- drive cable Installing a Hard DrivePower cable Tabs IDE hard drive exampleDrive Bracket rails Screws System board ConnectorRemoving a Floppy Drive Floppy DriveTabs Floppy drive Installing a Floppy DriveTabs Floppy drive CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cableRemoving a CD/DVD Drive Installing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cable Removing the Processor Airflow Shroud Processor Airflow ShroudTop anchor tabs Installing the Processor Airflow ShroudSide anchor tabs Indentations Bottom anchor tabs Processor Installing the ProcessorProcessor socket Retention module Heat sink processor socket Release tab Removing the ProcessorRemoving the Front Panel Front PanelRelease lever Processor Socket Replacing the Front Panel Removing the Drive Door Drive DoorTop bracket hinge Bottom bracket hinge Replacing the Drive Door100 Door bracket/door hinge assemblyHinge tab Door hinges Door bracket Door hinge101 BatteryClosing the Computer Cover Battery102 Cover latch release Security cable slot Padlock ring 103Removing and Installing Parts 105 SpecificationsVideo 106Audio Expansion BusControls and Lights 107108 PowerPhysical EnvironmentalViewing Settings Standard SettingsSystem Setup Screens Boot SequenceChanging Boot Sequence for the Current Boot Clearing Forgotten PasswordsChanging Boot Sequence for Future Boots 110111 Dell Technical Support Policy U.S. OnlyContacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals 112113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 What is not covered by this limited warranty? What is covered by this limited warranty?Regulatory Notices Limited Warranties and Return Policy129 How long does this limited warranty last?What will Dell do? What do I do if I need warranty service?130 May I transfer the limited warranty? What if I purchased a service contract?Total Satisfaction Return Policy U.S. Only How will you fix my product?132 133 134 Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada Only136 Intel’s Three Year Limited WarrantyWhat are Errata? 137Appendix Index 139 IndexHelp file, 14 accessing Processor Problems Modem problems140 Index Index 141 142 Index Wizard, 37 reinstalling, 60 scanner, 44 System Restore

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