Dell XPS manual Reinstalling Microsoft Windows XP, Before You Begin, Reinstalling Windows XP

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Reinstalling Microsoft® Windows® XP

Before You Begin

If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see page 56). If Device Driver Rollback does not resolve the problem, then use System Restore (see page 57) to return your operating system to the operating state it was in before you installed the new device driver.

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall Windows XP, you need the following items:

•Dell™ Operating System CD

•Dell ResourceCD

NOTE: The ResourceCD contains drivers that were installed during assembly of the computer. Use the ResourceCD to load any required drivers.

Reinstalling Windows XP

To reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.

Booting From the Operating System CD

1Save and close any open files and exit any open programs.

2Insert the Operating System CD. Click Exit if Install Windows XP message appears.

3Restart the computer.

4Press <F12> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

5Press the arrow keys to select CD-ROM, and press <Enter>.

6When the Press any key to boot from CD message appears, press any key.

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Advanced Troubleshooting

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Contents Headphone connector Microphone connector Ieee 1394 connectorSerial connector Fans Diagnostic lightsAbbreviations and Acronyms Contents Mail, Modem, and Internet Problems Optimizing PerformanceUsing Microsoft Windows XP System Restore Restoring the Computer to an Earlier Operating StateResolving Software and Hardware Incompatibilities Removing and Installing Parts Protecting Against Electrostatic Discharge105 109110 128Contents Safety General Safety When Using Your Computer Safety When Working Inside Your ComputerSafety Protecting Against Electrostatic Discharge Safety Ergonomic Computing HabitsSafety Battery Disposal W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer How to change my display resolution Service Tag and Microsoft Windows Label ResourceCDDrivers for my computer My computer documentationFinding Information for Your Computer Opening the Drive Door Connecting Two Monitors Using Your ComputerIf both monitors have VGA connectors TV OUT connector DVI white connectorOptional VGA adapter Configuring Graphics Cards Settings and FunctionsIf one of the monitors is a television About Your RAID Configuration About Serial ATA DrivesRemoving the Graphics Card Driver RAID Level Segment Hard driveTransferring Information to a New Computer SegmentCopying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsHelpful Tips Network Setup Wizard Turning Off Your ComputerIntegrated firewall provided with Windows XP Using Your Computer Intel Performance Acceleration Technology DDR Memory and Processor Front-Side BusHyper-Threading Optimizing PerformanceOverclocking Finding Solutions Solving ProblemsFinding Help Information Battery Problems Drive ProblemsFloppy drive problems CD drive problems Problems writing to a CD-RW drive DVD drive problemsHard drive problems Under Error-checking, click Check NowMail, Modem, and Internet Problems Error Messages Click Add or Remove ProgramsClick the Change or Remove Program icon General Problems Computer stops respondingProgram stops responding Other software problems Program crashes repeatedlySolid blue screen appears Other technical problems General hardware problemsIeee 1394 Device Problems Keyboard ProblemsClick Printers and Other Hardware Mouse Problems Simultaneously press CtrlEsc to display the Start menuNetwork Problems NetworkIntegrity/speed light Power Problems Printer Problems Scanner Problems Click Scanners and CamerasSound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Click Appearance and ThemesSolving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionAdvanced Troubleshooting = yellow = green = off Light Pattern Problem Description Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the ResourceCDDell Diagnostics Main Menu Option FunctionTab Function What Is a Driver? DriversReinstalling Drivers Identifying DriversUsing Microsoft Windows XP System Restore Creating a Restore PointUsing the ResourceCD Click System RestoreUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateEnabling System Restore Click Performance and MaintenanceClick the System Restore tab Click Performance and Maintenance and click SystemReinstalling Microsoft Windows XP Reinstalling Windows XPBooting From the Operating System CD Before You BeginWindows XP Setup NextAdvanced Troubleshooting Removing and Installing Parts Front and Back View of the ComputerFront View Computer. Instead, perform a Microsoft Windows shutdownFront View Doors Open Back View Network or broadband jack Removing and Installing Parts Precautionary Measures Before You BeginRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Page Inside View of Your Computer Floppy drive CD/DVD drive Hard driveSystem Board Components MemoryMemory Installation Guidelines DDR Memory OverviewInstalling Memory Notch Memory module Cutouts Crossbar Installing a PCI Card PCI CardsNot fully seated card Fully seated card Bracket Removing a PCI Card Filler bracket Alignment guide Alignment bar Retention armAGP Cards Removing an AGP CardInstalling an AGP Card DrivesOverview Hard Drive Removing a Hard DriveFloppy drive CD/DVD drives Hard drives Installing a Hard Drive Power cable Tabs IDE hard- drive cablePower cable Tabs IDE hard drive exampleSystem board Connector Drive Bracket rails ScrewsFloppy Drive Removing a Floppy DriveInstalling a Floppy Drive Tabs Floppy driveTabs Floppy drive Power cable Tabs CD/DVD drive cable Audio cable CD/DVD DriveRemoving a CD/DVD Drive Installing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cable Processor Airflow Shroud Removing the Processor Airflow ShroudInstalling the Processor Airflow Shroud Top anchor tabsSide anchor tabs Indentations Bottom anchor tabs Installing the Processor ProcessorProcessor socket Removing the Processor Retention module Heat sink processor socket Release tabFront Panel Removing the Front PanelRelease lever Processor Socket Replacing the Front Panel Drive Door Removing the Drive DoorReplacing the Drive Door Top bracket hinge Bottom bracket hingeDoor bracket/door hinge assembly 100Hinge tab Door hinges Door bracket Door hingeBattery 101Battery Closing the Computer Cover102 103 Cover latch release Security cable slot Padlock ringRemoving and Installing Parts Specifications 105106 VideoAudio Expansion Bus107 Controls and LightsPower 108Physical EnvironmentalStandard Settings Viewing SettingsSystem Setup Screens Boot SequenceClearing Forgotten Passwords Changing Boot Sequence for the Current BootChanging Boot Sequence for Future Boots 110Dell Technical Support Policy U.S. Only 111Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals 112113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 What is covered by this limited warranty? What is not covered by this limited warranty?Regulatory Notices Limited Warranties and Return PolicyHow long does this limited warranty last? 129What do I do if I need warranty service? What will Dell do?130 What if I purchased a service contract? May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only How will you fix my product?132 133 134 Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyIntel’s Three Year Limited Warranty 136137 What are Errata?Appendix Index Index 139Processor Problems Modem problems Help file, 14 accessing140 Index Index 141 Wizard, 37 reinstalling, 60 scanner, 44 System Restore 142 Index
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