Dell XPS manual 121

Page 121

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Latin America

Customer Technical Support (Austin, Texas,

512 728-4093

 

U.S.A.)

 

 

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

 

Fax (Technical Support and Customer Service)

512 728-3883

 

(Austin, Texas, U.S.A.)

 

 

Sales (Austin, Texas, U.S.A.)

512 728-4397

 

SalesFax (Austin, Texas, U.S.A.)

512 728-4600

 

 

or 512 728-3772

 

 

 

Luxembourg

Website: support.euro.dell.com

 

International Access Code: 00

E-mail: tech_be@dell.com

 

Country Code: 352

Technical Support (Brussels, Belgium)

3420808075

 

Home/Small Business Sales (Brussels, Belgium)

toll-free: 080016884

 

Corporate Sales (Brussels, Belgium)

02 481 91 00

 

Customer Care (Brussels, Belgium)

02 481 91 19

 

Fax (Brussels, Belgium)

02 481 92 99

 

Switchboard (Brussels, Belgium)

02 481 91 00

 

 

 

Macao

Technical Support

toll-free: 0800 582

Country Code: 853

Customer Service (Penang, Malaysia)

604 633 4949

 

Transaction Sales

toll-free: 0800 581

 

 

 

Malaysia (Penang)

Technical Support

toll-free: 1 800 888 298

International Access Code: 00

Customer Service

04 633 4949

Country Code: 60

Transaction Sales

toll-free: 1 800 888 202

City Code: 4

Corporate Sales

toll-free: 1 800 888 213

 

 

 

Mexico

Customer Technical Support

001-877-384-8979

International Access Code: 00

 

or 001-877-269-3383

Country Code: 52

Sales

50-81-8800

 

 

or 01-800-888-3355

 

Customer Service

001-877-384-8979

 

 

or 001-877-269-3383

 

Main

50-81-8800

 

 

or 01-800-888-3355

 

 

 

Montserrat

General Support

toll-free: 1-866-278-6822

 

 

 

Appendix

121

Page 120 Page 122
Image 121
Page 120 Page 122
Contents Ieee 1394 connector Headphone connector Microphone connectorSerial connector Fans Diagnostic lightsAbbreviations and Acronyms Contents Optimizing Performance Mail, Modem, and Internet ProblemsRestoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities Protecting Against Electrostatic Discharge Removing and Installing Parts109 105110 128Contents Safety General Safety When Working Inside Your Computer Safety When Using Your ComputerSafety Ergonomic Computing Habits Safety Protecting Against Electrostatic DischargeSafety Battery Disposal W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer How to change my display resolution ResourceCD Service Tag and Microsoft Windows LabelDrivers for my computer My computer documentationFinding Information for Your Computer Using Your Computer Opening the Drive Door Connecting Two MonitorsTV OUT connector DVI white connector If both monitors have VGA connectorsOptional VGA adapter Settings and Functions Configuring Graphics CardsIf one of the monitors is a television About Serial ATA Drives About Your RAID ConfigurationRemoving the Graphics Card Driver Segment Hard drive RAID LevelSegment Transferring Information to a New ComputerCopying CDs and DVDs Using Blank CD-Rs and CD-RWs How to Copy a CD or DVDHelpful Tips Turning Off Your Computer Network Setup WizardIntegrated firewall provided with Windows XP Using Your Computer DDR Memory and Processor Front-Side Bus Intel Performance Acceleration TechnologyHyper-Threading Optimizing PerformanceOverclocking Solving Problems Finding SolutionsFinding Help Information Drive Problems Battery ProblemsFloppy drive problems CD drive problems DVD drive problems Problems writing to a CD-RW driveHard drive problems Under Error-checking, click Check NowMail, Modem, and Internet Problems Click Add or Remove Programs Error MessagesClick the Change or Remove Program icon Computer stops responding General ProblemsProgram stops responding Program crashes repeatedly Other software problemsSolid blue screen appears General hardware problems Other technical problemsKeyboard Problems Ieee 1394 Device ProblemsClick Printers and Other Hardware Simultaneously press CtrlEsc to display the Start menu Mouse ProblemsNetwork Network ProblemsIntegrity/speed light Power Problems Printer Problems Click Scanners and Cameras Scanner ProblemsNo sound from speakers Sound and Speaker ProblemsNo sound from headphones Video and Monitor ProblemsIf the screen is blank Click Appearance and Themes If the screen is difficult to readSolving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsAdvanced Troubleshooting = yellow = green = off Light Pattern Problem Description When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From the ResourceCD Starting the Dell Diagnostics From Your Hard DriveOption Function Dell Diagnostics Main MenuTab Function Drivers What Is a Driver?Identifying Drivers Reinstalling DriversCreating a Restore Point Using Microsoft Windows XP System RestoreUsing the ResourceCD Click System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System RestoreClick Performance and Maintenance Enabling System RestoreClick the System Restore tab Click Performance and Maintenance and click SystemReinstalling Windows XP Reinstalling Microsoft Windows XPBooting From the Operating System CD Before You BeginNext Windows XP SetupAdvanced Troubleshooting Front and Back View of the Computer Removing and Installing PartsFront View Computer. Instead, perform a Microsoft Windows shutdownFront View Doors Open Back View Network or broadband jack Removing and Installing Parts Before You Begin Precautionary MeasuresRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Page Floppy drive CD/DVD drive Hard drive Inside View of Your ComputerMemory System Board ComponentsDDR Memory Overview Memory Installation GuidelinesInstalling Memory Notch Memory module Cutouts Crossbar PCI Cards Installing a PCI CardNot fully seated card Fully seated card Bracket Filler bracket Alignment guide Alignment bar Retention arm Removing a PCI CardRemoving an AGP Card AGP CardsDrives Installing an AGP CardOverview Removing a Hard Drive Hard DriveFloppy drive CD/DVD drives Hard drives Power cable Tabs IDE hard- drive cable Installing a Hard DrivePower cable Tabs IDE hard drive exampleDrive Bracket rails Screws System board ConnectorRemoving a Floppy Drive Floppy DriveTabs Floppy drive Installing a Floppy DriveTabs Floppy drive CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cableRemoving a CD/DVD Drive Installing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cable Removing the Processor Airflow Shroud Processor Airflow ShroudTop anchor tabs Installing the Processor Airflow ShroudSide anchor tabs Indentations Bottom anchor tabs Processor Installing the ProcessorProcessor socket Retention module Heat sink processor socket Release tab Removing the ProcessorRemoving the Front Panel Front PanelRelease lever Processor Socket Replacing the Front Panel Removing the Drive Door Drive DoorTop bracket hinge Bottom bracket hinge Replacing the Drive Door100 Door bracket/door hinge assemblyHinge tab Door hinges Door bracket Door hinge101 BatteryClosing the Computer Cover Battery102 Cover latch release Security cable slot Padlock ring 103Removing and Installing Parts 105 SpecificationsVideo 106Audio Expansion BusControls and Lights 107108 PowerPhysical EnvironmentalViewing Settings Standard SettingsSystem Setup Screens Boot SequenceChanging Boot Sequence for the Current Boot Clearing Forgotten PasswordsChanging Boot Sequence for Future Boots 110111 Dell Technical Support Policy U.S. OnlyContacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals 112113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 What is not covered by this limited warranty? What is covered by this limited warranty?Regulatory Notices Limited Warranties and Return Policy129 How long does this limited warranty last?What will Dell do? What do I do if I need warranty service?130 May I transfer the limited warranty? What if I purchased a service contract?Total Satisfaction Return Policy U.S. Only How will you fix my product?132 133 134 Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada Only136 Intel’s Three Year Limited WarrantyWhat are Errata? 137Appendix Index 139 IndexHelp file, 14 accessing Processor Problems Modem problems140 Index Index 141 142 Index Wizard, 37 reinstalling, 60 scanner, 44 System Restore
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