Dell XPS manual Power Problems

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

ADJUST THE POWER PROPERTIES — Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Dell Dimension Help file, or search for the keyword standby or hibernate in Windows® Help. To access help files, see page 14.

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.

Ensure that the main power cable is securely connected to the system board (see page 73).

Ensure that the front-panel cable is securely connected to the system board (see page 73).

If the problem persists, contact Dell (see page 112).

IF THE POWER LIGHT IS AMBER AND GREEN — The computer is receiving electrical power, but an internal power problem might exist.

Ensure that the processor power cable is securely connected to the system board (see page 73).

If the problem persists, contact Dell (see page 112).

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Solving Problems

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Contents Serial connector Fans Headphone connector Microphone connectorIeee 1394 connector Diagnostic lightsAbbreviations and Acronyms Contents Mail, Modem, and Internet Problems Optimizing PerformanceUsing Microsoft Windows XP System Restore Restoring the Computer to an Earlier Operating StateResolving Software and Hardware Incompatibilities Removing and Installing Parts Protecting Against Electrostatic Discharge110 105109 128Contents Safety General Safety When Using Your Computer Safety When Working Inside Your ComputerSafety Protecting Against Electrostatic Discharge Safety Ergonomic Computing HabitsSafety Battery Disposal W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer How to change my display resolution Drivers for my computer Service Tag and Microsoft Windows LabelResourceCD My computer documentationFinding Information for Your Computer Opening the Drive Door Connecting Two Monitors Using Your ComputerIf both monitors have VGA connectors TV OUT connector DVI white connectorOptional VGA adapter Configuring Graphics Cards Settings and FunctionsIf one of the monitors is a television About Your RAID Configuration About Serial ATA DrivesRemoving the Graphics Card Driver RAID Level Segment Hard driveTransferring Information to a New Computer SegmentCopying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsHelpful Tips Network Setup Wizard Turning Off Your ComputerIntegrated firewall provided with Windows XP Using Your Computer Hyper-Threading Intel Performance Acceleration TechnologyDDR Memory and Processor Front-Side Bus Optimizing PerformanceOverclocking Finding Solutions Solving ProblemsFinding Help Information Battery Problems Drive ProblemsFloppy drive problems CD drive problems Hard drive problems Problems writing to a CD-RW driveDVD drive problems Under Error-checking, click Check NowMail, Modem, and Internet Problems Error Messages Click Add or Remove ProgramsClick the Change or Remove Program icon General Problems Computer stops respondingProgram stops responding Other software problems Program crashes repeatedlySolid blue screen appears Other technical problems General hardware problemsIeee 1394 Device Problems Keyboard ProblemsClick Printers and Other Hardware Mouse Problems Simultaneously press CtrlEsc to display the Start menuNetwork Problems NetworkIntegrity/speed light Power Problems Printer Problems Scanner Problems Click Scanners and CamerasSound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Click Appearance and ThemesSolving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionAdvanced Troubleshooting = yellow = green = off Light Pattern Problem Description Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the ResourceCDDell Diagnostics Main Menu Option FunctionTab Function What Is a Driver? DriversReinstalling Drivers Identifying DriversUsing the ResourceCD Using Microsoft Windows XP System RestoreCreating a Restore Point Click System RestoreUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateClick the System Restore tab Enabling System RestoreClick Performance and Maintenance Click Performance and Maintenance and click SystemBooting From the Operating System CD Reinstalling Microsoft Windows XPReinstalling Windows XP Before You BeginWindows XP Setup NextAdvanced Troubleshooting Front View Removing and Installing PartsFront and Back View of the Computer Computer. Instead, perform a Microsoft Windows shutdownFront View Doors Open Back View Network or broadband jack Removing and Installing Parts Precautionary Measures Before You BeginRecommended Tools Protecting Against Electrostatic Discharge Opening the Computer Cover Page Inside View of Your Computer Floppy drive CD/DVD drive Hard driveSystem Board Components MemoryMemory Installation Guidelines DDR Memory OverviewInstalling Memory Notch Memory module Cutouts Crossbar Installing a PCI Card PCI CardsNot fully seated card Fully seated card Bracket Removing a PCI Card Filler bracket Alignment guide Alignment bar Retention armAGP Cards Removing an AGP CardInstalling an AGP Card DrivesOverview Hard Drive Removing a Hard DriveFloppy drive CD/DVD drives Hard drives Power cable Tabs Installing a Hard DrivePower cable Tabs IDE hard- drive cable IDE hard drive exampleSystem board Connector Drive Bracket rails ScrewsFloppy Drive Removing a Floppy DriveInstalling a Floppy Drive Tabs Floppy driveTabs Floppy drive Power cable Tabs CD/DVD drive cable Audio cable CD/DVD DriveRemoving a CD/DVD Drive Installing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cable Processor Airflow Shroud Removing the Processor Airflow ShroudInstalling the Processor Airflow Shroud Top anchor tabsSide anchor tabs Indentations Bottom anchor tabs Installing the Processor ProcessorProcessor socket Removing the Processor Retention module Heat sink processor socket Release tabFront Panel Removing the Front PanelRelease lever Processor Socket Replacing the Front Panel Drive Door Removing the Drive DoorReplacing the Drive Door Top bracket hinge Bottom bracket hingeHinge tab Door hinges Door bracket Door bracket/door hinge assembly100 Door hingeBattery 101Battery Closing the Computer Cover102 103 Cover latch release Security cable slot Padlock ringRemoving and Installing Parts Specifications 105Audio 106Video Expansion Bus107 Controls and LightsPhysical Power108 EnvironmentalSystem Setup Screens Standard SettingsViewing Settings Boot SequenceChanging Boot Sequence for Future Boots Clearing Forgotten PasswordsChanging Boot Sequence for the Current Boot 110Dell Technical Support Policy U.S. Only 111Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContacting Dell 112113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Regulatory Notices What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? 129What do I do if I need warranty service? What will Dell do?130 Total Satisfaction Return Policy U.S. Only What if I purchased a service contract?May I transfer the limited warranty? How will you fix my product?132 133 134 Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyIntel’s Three Year Limited Warranty 136137 What are Errata?Appendix Index Index 139Processor Problems Modem problems Help file, 14 accessing140 Index Index 141 Wizard, 37 reinstalling, 60 scanner, 44 System Restore 142 Index
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