Dell XPS manual Starting the Dell Diagnostics From Your Hard Drive

Page 53

Starting the Dell Diagnostics From Your Hard Drive

1Shut down (see page 25) and restart the computer.

2When the DELL™ logo appears, press<F12> immediately.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your ResourceCD (see page 53).

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 54).

Starting the Dell Diagnostics From the ResourceCD

1Insert the ResourceCD.

2Shut down (see page 25) and restart the computer. When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup.

3When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.

4Select the IDE CD-ROM Device option from the CD boot menu.

5Select the Boot from CD-ROMoption from the menu that appears.

6Type 1 to start the ResourceCD menu.

7Type 2 to start the Dell Diagnostics.

8Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

9When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 54).

Advanced Troubleshooting

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Contents Ieee 1394 connector Headphone connector Microphone connectorSerial connector Fans Diagnostic lightsAbbreviations and Acronyms Contents Optimizing Performance Mail, Modem, and Internet ProblemsResolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Protecting Against Electrostatic Discharge Removing and Installing Parts109 105110 128Contents Safety General Safety When Working Inside Your Computer Safety When Using Your ComputerSafety Battery Disposal Safety Protecting Against Electrostatic DischargeSafety Ergonomic Computing Habits W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer How to change my display resolution ResourceCD Service Tag and Microsoft Windows LabelDrivers for my computer My computer documentationFinding Information for Your Computer Using Your Computer Opening the Drive Door Connecting Two MonitorsOptional VGA adapter If both monitors have VGA connectorsTV OUT connector DVI white connector If one of the monitors is a television Configuring Graphics CardsSettings and Functions Removing the Graphics Card Driver About Your RAID ConfigurationAbout Serial ATA Drives Segment Hard drive RAID LevelSegment Transferring Information to a New ComputerCopying CDs and DVDs Helpful Tips How to Copy a CD or DVDUsing Blank CD-Rs and CD-RWs Integrated firewall provided with Windows XP Network Setup WizardTurning Off Your Computer Using Your Computer DDR Memory and Processor Front-Side Bus Intel Performance Acceleration TechnologyHyper-Threading Optimizing PerformanceOverclocking Solving Problems Finding SolutionsFinding Help Information Floppy drive problems Battery ProblemsDrive Problems CD drive problems DVD drive problems Problems writing to a CD-RW driveHard drive problems Under Error-checking, click Check NowMail, Modem, and Internet Problems Click the Change or Remove Program icon Error MessagesClick Add or Remove Programs Program stops responding General ProblemsComputer stops responding Solid blue screen appears Other software problemsProgram crashes repeatedly General hardware problems Other technical problemsClick Printers and Other Hardware Ieee 1394 Device ProblemsKeyboard Problems Simultaneously press CtrlEsc to display the Start menu Mouse ProblemsIntegrity/speed light Network ProblemsNetwork Power Problems Printer Problems Click Scanners and Cameras Scanner ProblemsNo sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones Click Appearance and Themes If the screen is difficult to readSolving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution = yellow = green = off Light Pattern Problem Description Starting the Dell Diagnostics Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From the ResourceCD Starting the Dell Diagnostics From Your Hard DriveTab Function Dell Diagnostics Main MenuOption Function Drivers What Is a Driver?Identifying Drivers Reinstalling DriversCreating a Restore Point Using Microsoft Windows XP System RestoreUsing the ResourceCD Click System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System RestoreClick Performance and Maintenance Enabling System RestoreClick the System Restore tab Click Performance and Maintenance and click SystemReinstalling Windows XP Reinstalling Microsoft Windows XPBooting From the Operating System CD Before You BeginNext Windows XP SetupAdvanced Troubleshooting Front and Back View of the Computer Removing and Installing PartsFront View Computer. Instead, perform a Microsoft Windows shutdownFront View Doors Open Back View Network or broadband jack Removing and Installing Parts Recommended Tools Precautionary MeasuresBefore You Begin Protecting Against Electrostatic Discharge Opening the Computer Cover Page Floppy drive CD/DVD drive Hard drive Inside View of Your ComputerMemory System Board ComponentsDDR Memory Overview Memory Installation GuidelinesInstalling Memory Notch Memory module Cutouts Crossbar PCI Cards Installing a PCI CardNot fully seated card Fully seated card Bracket Filler bracket Alignment guide Alignment bar Retention arm Removing a PCI CardRemoving an AGP Card AGP CardsOverview Installing an AGP CardDrives Floppy drive CD/DVD drives Hard drives Hard DriveRemoving a Hard Drive Power cable Tabs IDE hard- drive cable Installing a Hard DrivePower cable Tabs IDE hard drive exampleDrive Bracket rails Screws System board ConnectorRemoving a Floppy Drive Floppy DriveTabs Floppy drive Installing a Floppy DriveTabs Floppy drive Removing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cableCD/DVD Drive Installing a CD/DVD Drive Power cable Tabs CD/DVD drive cable Audio cable Removing the Processor Airflow Shroud Processor Airflow ShroudSide anchor tabs Indentations Bottom anchor tabs Installing the Processor Airflow ShroudTop anchor tabs Processor Installing the ProcessorProcessor socket Retention module Heat sink processor socket Release tab Removing the ProcessorRelease lever Processor Socket Front PanelRemoving the Front Panel Replacing the Front Panel Removing the Drive Door Drive DoorTop bracket hinge Bottom bracket hinge Replacing the Drive Door100 Door bracket/door hinge assemblyHinge tab Door hinges Door bracket Door hinge101 Battery102 BatteryClosing the Computer Cover Cover latch release Security cable slot Padlock ring 103Removing and Installing Parts 105 SpecificationsVideo 106Audio Expansion BusControls and Lights 107108 PowerPhysical EnvironmentalViewing Settings Standard SettingsSystem Setup Screens Boot SequenceChanging Boot Sequence for the Current Boot Clearing Forgotten PasswordsChanging Boot Sequence for Future Boots 110111 Dell Technical Support Policy U.S. OnlyContacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals 112113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 What is not covered by this limited warranty? What is covered by this limited warranty?Regulatory Notices Limited Warranties and Return Policy129 How long does this limited warranty last?130 What do I do if I need warranty service?What will Dell do? May I transfer the limited warranty? What if I purchased a service contract?Total Satisfaction Return Policy U.S. Only How will you fix my product?132 133 134 Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada Only136 Intel’s Three Year Limited WarrantyWhat are Errata? 137Appendix Index 139 Index140 Index Processor Problems Modem problemsHelp file, 14 accessing Index 141 142 Index Wizard, 37 reinstalling, 60 scanner, 44 System Restore

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