Canon DR-3010C Troubleshooting, ⋅ The Scanner Does Not Turn on, ⋅ The Scanner Is Not Recognized

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Chapter 7 Troubleshooting

1.	Troubleshooting	75
2.	Uninstalling the Software	79
	Uninstalling the ISIS/TWAIN Driver and Job Registration Tool	79
	Uninstalling CapturePerfect 3.0	80
3.	Removing the Document Feed Tray	81

1. Troubleshooting

This section describes the possible problems that might occur during use of the scanner and how to solve them.

Refer to the references below that correspond with any problems that you might encounter.

The Scanner Does Not Turn ON	P. 75
The Scanner Is Not Recognized	P. 75
Slow Scanning Speed	P. 76
Scanning Is Not Performed	P. 76
Documents Do Not Feed Properly	P. 76
Saved Image Files Do Not Open	P. 77
Scanning Results Are Not as Expected	P. 77
An Error Code Is Displayed on the Display Panel	P. 78

If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or service representative.

⋅The Scanner Does Not Turn ON

Check the following if the scanner does not turn ON:

•Is the power switch turned ON?

•Is the power cord connected correctly?

•Is the power cord inserted into the power outlet?

For details on connecting the power cord, see "Chapter 2 Setup - Connecting the Scanner to the Computer," on p.16.

⋅The Scanner Is Not Recognized

The following are possible causes of the PC failing to recognize the scanner. Check each possible cause.

Problem The scanner is not connected correctly

Solution Make sure that the scanner and the computer are connected correctly with the USB cable. (See "Chapter 2 Setup - Connecting the Scanner to the Computer," on p.16.)

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DR-3010C

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Contents Document Scanner Copyright Canon Electronics INC ALL Rights Reserved International Energy Star Office Equipment ProgramTrademarks CopyrightIntroduction Appendix MaintenanceInstallation Location Important Safety Instructions20% to 80% RH Handling Disposal Features of the DR-3010C Document Scanner„ Deskew „ Sleep Mode„ Auto Color Detection „ Folio Scan„ Front View/Right-Side View „ Operation Panel Names and Functions of Parts„ Paper Eject Stopper „ Feed Selection LeverOperating systems Installing the SoftwareTurning the Power on Scanner System RequirementsMenu Screen Typical Installation Read Manuals Installing the SoftwareSetup Disc This section describes how to install the required softwareSoftware Installation Follow the procedure below to install the softwareTurn the power of the computer on DR-3010C Connect the scanner to the computer Connecting the Scanner to the ComputerScanner ModelScanner Recognition Turning the Power onDocuments Size Paper weight 140 lb bond 300 g/m2 0.0138 0.35 mm or lessDocument must meet the following criteria to be scannable SizePreparing the Scanner Preparing the TraysPreparing the Document Stopper So that it is upside down Feeding in the Page Separation ModeSwitch the feed selection lever to Page Separation Placing DocumentsUse the application software to start scanning Feeding in the Bypass Mode Switch the feed selection lever to BypassPlacing Cards Placing Folded Documents Scanning With CapturePerfect Scanning MethodsDR-3010C Job Function Scanning with the Job FunctionDR-3010C Enhancing the Text of a Document Using the Scan PanelSpecial Scanning Scan Panel FunctionsAuto Page Size Detection Scanning Different Sized Documents TogetherSkipping Blank Pages Scanning Single-Sided 11 x 17/A3 DocumentsDeskew Off Deskew On Deskewing DocumentsMoire Reduction Correcting the Text Orientation of DocumentsPractical Examples Prescan Registering SettingsDR-3010C Control Panel Classic View Setting the Long Document ModeOther Functions Bypass, and scan the documents one at a timeDR-3010C Before Using the Scanner Before Using the ScannerISIS/TWAIN Driver Properties Dialog Box Scanned image is saved Scan Mode SettingsMode settings Auto Color DetectionAuto Color Detection ModeColor Saturation/Proportion of Color Contrast Paper Size SettingsMode in case of binary BrightnessDuplex Scan Resolution SettingsScanning Side Settings SimplexCorrecting Image Skewing Skip blankFolio Moire Reduction Adjusting the Scan AreaMargin Scan Area Dialog Box Twain DriverArea Area WindowUsed the Back Side Contrast Check Box Brightness/Contrast AdjustmentAdjusts the contrast of images to be scanned Used the Back Side Brightness Check BoxGamma Curve Settings Image Rotation Image Contour AdjustmentAbnormally when it is enabled Text Orientation DetectionPreventing Bleed Through/Removing the Document Background Enhancing the Red Color Omitting a Specific ColorRapid System Recovery Double Feed DetectionDetect by Length Feeding Options Prescan When scanning is complete, the Prescan window is displayedChecking the Version Registering Scanning ConditionsStarting the Job Registration Tool Job Registration Tool SettingsAttach to E-mail Close Button New/Editing Dialog BoxJob Registration Tool Dialog Box Save as File Print Registered Job List„ Job title Settings Common to Each Function„ Scanner setting „ Job Number No to NoSettings to Save Image Files „ Language for OCR „ Jpeg File Setting Dialog Box „ Quality„ Compression rate Select Normal to save files with standard compression„ Print format Setting the LauncherSettings to Print Scanned Images „ PrinterControl Panel Classic View Click OK Admin Dialog BoxSettings for Monitoring the Folder for Saved Images „ Capacity Warning SettingsMonitor Job Dialog Settings Job Backup SettingsSetting the Maximum Size of E-Mail Attachments Printing Registered Jobs Regular Maintenance Regular MaintenanceCleaning the Scanner Cleaning the Inside of the ScannerOpen the document eject tray. See p.21 Cleaning the Sensor Glass and the RollersRemove the feed roller and retard roller. See p.69 and p.71 Roller Replacement Cycle Removing/Attaching the Feed RollerRemoving the Feed Roller Attaching the Feed Roller Removing the Retard Roller Removing/Attaching the Retard RollerAttaching the Retard Roller Removing/Attaching the Document Holding Guide Removing the Document Holding GuideAttaching the Document Holding Guide Printers and Other Hardware Resetting the Counter⋅ The Scanner Does Not Turn on TroubleshootingTroubleshooting Uninstalling the Software Problem The scanner is not connected correctly⋅ Slow Scanning Speed ⋅ Scanning Is Not Performed⋅ Documents Do Not Feed Properly ⋅ Scanning Results Are Not as Expected ⋅ Saved Image Files Do Not OpenOn p.34 ⋅ An Error Code Is Displayed on the Display PanelSetting auto-detection of the paper size Local authorized Canon Dealer, or service representativeUninstallin g the Software Log on to Windows as an AdministratorIf you clicked DR-3010C Job Tool, click Change/Remove Complete, click OK Uninstalling CapturePerfectClick Yes in the DR-3010C Setup dialog box Click FinishGuide is unsnapped from the document feed tray Removing the Document Feed TrayMain Unit SpecificationsSpecifications SpecificationsExchange roller kit product code 3335B001AA Replacement PartsProduct specifications are subject to change without notice AC Adapter 100 to 240 V typeExternal Dimensions EEA Norway, Iceland and Liechtenstein FCC Regulations For 120 V modelRadio Interference Regulations For 120 V models European Union and EEA onlyDocument holding guide CleaningSpecial scanning Retard rollerRoller, replacing Software

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