Canon DR-3010C user manual ⋅ Slow Scanning Speed, ⋅ Scanning Is Not Performed

Page 76

Problem

The scanner power is switched OFF.

Solution

Make sure that the scanner is switched ON. If the scanner is OFF,

 

turn the scanner ON.

 

(See "Chapter 2 Setup - Connecting the Scanner to the Computer,"

 

on p.16.)

Problem

The scanner does not support your USB interface.

Solution

This product is not guaranteed to operate with all types of USB

 

interfaces. Contact your local authorized Canon dealer or service

 

representative for more information.

Problem

The scanner does not support the USB cable.

Solution

Use the USB cable provided with the scanner.

 

 

Problem

The USB hub is not compatible with the scanner.

Solution

Remove the USB hub.

⋅Slow Scanning Speed

The following problems might cause the scanning speed to be slow. Check each possible cause.

Problem

Other applications are running in the background on your PC.

Solution

Quit all other applications that are running.

 

 

Problem

Resident applications, such as anti-virus software, are draining

 

memory resources.

Solution

Quit all resident applications.

 

 

Problem

Temporary files cannot be created in the TEMP folder, as there is

 

not enough free space on the hard disk.

Solution

Delete unwanted files on the hard disk to increase free space on the

 

hard disk.

 

 

Problem

The USB port you are using does not support Hi-Speed USB 2.0.

Solution

Scanning speeds are slower if your computer's standard USB

 

interface is not compatible with Hi-Speed USB 2.0. (See p.12.) Use a

 

computer that is equipped with USB that is compatible with

 

Hi-Speed USB 2.0 as standard.

 

 

Problem

The USB cable does not support Hi-Speed USB 2.0.

Solution

Use the USB cable provided with the scanner.

 

 

Problem

The USB hub does not support Hi-Speed USB 2.0.

Solution

Remove the USB hub.

⋅Scanning Is Not Performed

Check the following if the scanner does not scan an image even though the scanning operation is performed:

•Has the scanner been properly recognized by the computer?

•Has the scanner driver been installed?

•Has the application software been installed correctly? Has the application software been set up correctly?

•Is there a problem in the PC system?

IMPORTANT

• If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the scanner driver or application software is not running correctly. Reinstall the scanner driver or application software.

• When system errors result in the scanner not functioning at all, turn OFF the scanner and wait at least 10 seconds before turning it ON again. If the error continues to occur, restart the computer.

• When scanning continues, make sure that the last document scanned was scanned correctly.

⋅Documents Do Not Feed Properly

The following are possible causes of a document failing to feed properly. Check each possible cause.

Problem

Static electricity is causing the pages of the document to stick

 

together, and they cannot be separated correctly by the scanner.

Solution

Before you place your document, thoroughly fan the stack of pages.

 

(See "Feeding in the Page Separation Mode," on p.22.)

 

 

Problem

Attempting to scan a document of a size, thickness, or weight that

 

the scanner cannot scan.

Solution

Check the size, thickness, and weight of the document. For

 

information on the type of documents that you can use with the

 

scanner, see "1. Documents," on p.19.

 

 

76

DR-3010C

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Contents Document Scanner International Energy Star Office Equipment Program TrademarksCopyright Copyright Canon Electronics INC ALL Rights ReservedIntroduction Maintenance AppendixImportant Safety Instructions Installation Location20% to 80% RH Handling Features of the DR-3010C Document Scanner Disposal„ Sleep Mode „ Auto Color Detection„ Folio Scan „ DeskewNames and Functions of Parts „ Front View/Right-Side View „ Operation Panel„ Feed Selection Lever „ Paper Eject StopperInstalling the Software Turning the Power onScanner System Requirements Operating systemsInstalling the Software Setup DiscThis section describes how to install the required software Menu Screen Typical Installation Read ManualsFollow the procedure below to install the software Software InstallationTurn the power of the computer on DR-3010C Connecting the Scanner to the Computer Connect the scanner to the computerModel ScannerTurning the Power on Scanner RecognitionDocuments Paper weight 140 lb bond 300 g/m2 0.0138 0.35 mm or less Document must meet the following criteria to be scannableSize SizePreparing the Trays Preparing the ScannerPreparing the Document Stopper Feeding in the Page Separation Mode Switch the feed selection lever to Page SeparationPlacing Documents So that it is upside downUse the application software to start scanning Switch the feed selection lever to Bypass Feeding in the Bypass ModePlacing Cards Placing Folded Documents Scanning Methods Scanning With CapturePerfectDR-3010C Scanning with the Job Function Job FunctionDR-3010C Using the Scan Panel Special ScanningScan Panel Functions Enhancing the Text of a DocumentScanning Different Sized Documents Together Skipping Blank PagesScanning Single-Sided 11 x 17/A3 Documents Auto Page Size DetectionDeskewing Documents Moire ReductionCorrecting the Text Orientation of Documents Deskew Off Deskew OnPractical Examples Registering Settings PrescanDR-3010C Setting the Long Document Mode Other FunctionsBypass, and scan the documents one at a time Control Panel Classic ViewDR-3010C Before Using the Scanner Before Using the ScannerISIS/TWAIN Driver Properties Dialog Box Scan Mode Settings Mode settingsAuto Color Detection Scanned image is savedMode Auto Color DetectionColor Saturation/Proportion of Color Paper Size Settings Mode in case of binaryBrightness ContrastScan Resolution Settings Scanning Side SettingsSimplex DuplexSkip blank Correcting Image SkewingFolio Adjusting the Scan Area Moire ReductionScan Area Dialog Box Twain Driver AreaArea Window MarginBrightness/Contrast Adjustment Adjusts the contrast of images to be scannedUsed the Back Side Brightness Check Box Used the Back Side Contrast Check BoxGamma Curve Settings Image Contour Adjustment Image RotationText Orientation Detection Abnormally when it is enabledPreventing Bleed Through/Removing the Document Background Omitting a Specific Color Enhancing the Red ColorDouble Feed Detection Rapid System RecoveryDetect by Length Feeding Options When scanning is complete, the Prescan window is displayed PrescanRegistering Scanning Conditions Checking the VersionJob Registration Tool Settings Starting the Job Registration ToolNew/Editing Dialog Box Job Registration Tool Dialog BoxSave as File Print Registered Job List Attach to E-mail Close ButtonSettings Common to Each Function „ Scanner setting„ Job Number No to No „ Job titleSettings to Save Image Files „ Jpeg File Setting Dialog Box „ Quality „ Compression rateSelect Normal to save files with standard compression „ Language for OCRSetting the Launcher Settings to Print Scanned Images„ Printer „ Print formatControl Panel Classic View Admin Dialog Box Settings for Monitoring the Folder for Saved Images„ Capacity Warning Settings Click OKJob Backup Settings Monitor Job Dialog SettingsSetting the Maximum Size of E-Mail Attachments Printing Registered Jobs Regular Maintenance Cleaning the ScannerCleaning the Inside of the Scanner Regular MaintenanceCleaning the Sensor Glass and the Rollers Open the document eject tray. See p.21Remove the feed roller and retard roller. See p.69 and p.71 Removing/Attaching the Feed Roller Roller Replacement CycleRemoving the Feed Roller Attaching the Feed Roller Removing/Attaching the Retard Roller Removing the Retard RollerAttaching the Retard Roller Removing the Document Holding Guide Removing/Attaching the Document Holding GuideAttaching the Document Holding Guide Resetting the Counter Printers and Other HardwareTroubleshooting Troubleshooting Uninstalling the SoftwareProblem The scanner is not connected correctly ⋅ The Scanner Does Not Turn on⋅ Scanning Is Not Performed ⋅ Slow Scanning Speed⋅ Documents Do Not Feed Properly ⋅ Saved Image Files Do Not Open ⋅ Scanning Results Are Not as Expected⋅ An Error Code Is Displayed on the Display Panel Setting auto-detection of the paper sizeLocal authorized Canon Dealer, or service representative On p.34Log on to Windows as an Administrator Uninstallin g the SoftwareIf you clicked DR-3010C Job Tool, click Change/Remove Uninstalling CapturePerfect Click Yes in the DR-3010C Setup dialog boxClick Finish Complete, click OKRemoving the Document Feed Tray Guide is unsnapped from the document feed traySpecifications SpecificationsSpecifications Main UnitReplacement Parts Product specifications are subject to change without noticeAC Adapter 100 to 240 V type Exchange roller kit product code 3335B001AAExternal Dimensions FCC Regulations For 120 V model Radio Interference Regulations For 120 V modelsEuropean Union and EEA only EEA Norway, Iceland and LiechtensteinCleaning Document holding guideRetard roller Roller, replacingSoftware Special scanning
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